Hearing Instrument Specialist

Amplifon • Mountain Grove, MO

1d

About The Position

Miracle-Ear is seeking a Hearing Care Professional to lead customers through their hearing care journey. The role administers comprehensive hearing evaluations, provides personalized consultations, and helps customers rediscover the emotions of sound. Reporting to the Area Manager, the position contributes to office revenue and community engagement through clinical excellence and customer service.

The position offers standard business hours, Monday through Friday. Compensation is $100,000–$150,000, including base salary and an uncapped commission structure.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations and explain the importance of hearing health.
• Provide after-care services and personalized consultations based on customers’ needs and lifestyles.
• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to support customer experience, schedule management, and smooth store operations.
• Maintain accurate customer records and protect privacy in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
• Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing aid benefits.
• Paid Time Off (PTO) and paid holidays.
• Volunteer time off and parental leave.
• Access to a Wellness Hub and Employee Assistance Program (EAP).
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed