Hearing Instrument Specialist Trainee (Tucson, AZ)

Starkey•Tucson, AZ

10d

About The Position

The Hearing Instrument Specialist Trainee is employed by Northland Hearing Centers, Inc. (Starkey Retail) and receives training in hearing aid fittings, service and repairs, sales, product knowledge, hearing tests and diagnosis, patient counseling, and aural rehabilitation. The trainee will also learn to serve patients remotely through Starkey’s TeleHear program. Trainees must complete the requirements for a dispensing license and practice within applicable state law before obtaining licensure. Starkey sponsors and funds the licensing process and fees, and provides study materials, testing fees, and travel arrangements. Training includes working with an assigned sponsor, job-shadowing practitioners, completing practicum hours with licensed specialists, and potentially traveling to other locations or training events. The role develops the skills needed to deliver the Patient Journey experience, conduct hearing evaluations, recommend appropriate solutions, fit and program hearing instruments, troubleshoot and repair devices, and support patients in person and remotely. Performance measures include meeting attendance, location calendars, dispensing skills, patient satisfaction, timely insurance billing data, and diagnostic skills.

Requirements

High school education required.
Ability to organize and execute a plan.
Good problem-solving and analytical abilities.
Verbal and written communication, organizational, and interpersonal skills.
Comfort working with online computer systems and programs.
Must complete applicable state dispensing-license requirements and practice within state law before licensure.

Nice To Haves

College degree or equivalent work history in a healthcare or technical field preferred.
Bachelor’s degree in Speech and Hearing Sciences or Communication Disorders is ideal.
At least 1 year of sales experience preferred and/or a background in the medical or hearing aid industry.
Knowledge of the hearing aid industry is a plus.
Public speaking experience and training.

Responsibilities

Provide a Patient Journey experience through counseling and instruction.
Complete requirements for a state temporary license and train with licensed specialists to complete practicum hours.
Learn to conduct patient diagnostics and comprehensive hearing evaluations to identify the type and degree of hearing loss.
Learn to make appropriate recommendations based on hearing test results.
Develop proficiency in troubleshooting, repairing, and servicing hearing instruments and accessories.
Attend the Patient Journey Protocol class and observe specialists practicing the Patient Journey.
Train with a specialist or audiologist on difficult fittings.
Learn the Starkey product line and programming of hearing instruments.
Learn hearing aid and accessory sales tactics and styles.
Train and work with patients through TeleHear, including use of remote-care tools and online adjustment and fitting tools.
Work with area specialists on patient care, patient comfort, and understanding patient needs and requests.
Attend meetings and create a calendar for each location.
Provide timely data for insurance billing and develop diagnostic and dispensing skills.
Support Northland employee, corporate, and department guidelines; check and verify quality; support corporate health and safety objectives; adapt to change and perform other essential duties as assigned.