Neuroscience Specialist (Austin S, TX)

Otsuka•Austin, TX

About The Position

Otsuka America Pharmaceutical Inc. is seeking a Neuroscience Specialist to engage healthcare providers through in-person, virtual, and digital channels, providing expertise on products and their approved conditions. The role supports a customer engagement model focused on local care delivery and improving the experiences of patients, caregivers, and healthcare professionals. The specialist serves as the primary point of contact for HCP customers and provides complex on-label information using approved content. The position emphasizes proactive customer outreach, thought leadership, and business planning. The specialist will coordinate with cross-functional colleagues in Medical, Market Access, and Patient Support, and report to the Area Business Lead. They will gather and elevate customer and market insights, support local strategy, facilitate speaker programs and provider discussions, and collaborate compliantly with the ecosystem team.

Requirements

At least one of the following experience pathways: 2 or more years of pharmaceutical or medical device sales experience; 3 or more years of B2B or equivalent outside sales experience in regulated, clinical, or customer engagement work; or 2 or more years of clinical healthcare experience (such as Nurse Practitioner, Physician Assistant, RN, or similar) with patient-facing, medical education, or therapy-focused responsibilities.
Less than 2 years of pharmaceutical or medical device sales experience may be considered for employees who successfully complete the Otsuka ReadyNow program.
Demonstrated ability to communicate complex clinical information, influence stakeholders, and translate scientific data into clear, practical value propositions.
Commitment to ethical business practices, understanding of regulatory standards, and ability to conduct business in compliance with company policies and guidance.
Ability to assimilate and communicate complex clinical and product information.
Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
Ability to use territory and business information for planning, engage customers effectively, and focus conversations on patient health.

Responsibilities

Conduct proactive outreach to healthcare professionals about product access, on-label information, and established patient care guidance.
Engage customers through in-person, virtual, and digital tools, and direct them to colleagues such as Customer Service Specialists when appropriate.
Ensure customer requests are addressed and solicit feedback on the quality of customer engagement.
Facilitate speaker programs to share knowledge and insights.
Organize local provider groups to discuss experiences and outcomes with local or regional leaders.
Elevate opportunities, customer feedback, and local market insights to the Area Business Lead to inform local strategy and business goals.
Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
Act on insights from customer-facing roles to inform local strategy and business goals.
Use competitive data and business reports, including sales data and promotional budgets, to track progress and identify opportunities.
Assess territory and business conditions to establish priorities for the territory business plan, and respond compliantly to competitive threats and opportunities.
Educate office staff on payer guidelines and reimbursement procedures to increase pull-through.
Use promotional materials and internal support team resources appropriately.
Build relationships with office and practice personnel, network with territory professional groups, and seek access to potential key opinion leaders.
Deliver balanced office calls and sales presentations using approved marketing materials and technical references, communicating product and competitive information clearly.
Follow through with accounts and provide accurate, useful information in response to customer needs.