Neuroscience Specialist, CNS- San Francisco CA (San Francisco CA, The Sea Ranch CA, Cazadero CA)

Otsuka Pharmaceutical Co., Ltd. • Cazadero, CA

86d • $107,362 - $166,750 • Hybrid

About The Position

Otsuka America Pharmaceutical Inc. is a global healthcare company focused on pharmaceutical and nutraceutical products. The Neuroscience Specialist engages healthcare providers (HCPs) using various tools to offer expertise on products and their approved conditions, aiming to enhance patient care and experience. This role reports to the Area Business Lead and collaborates with cross-functional teams. The Specialist serves as the primary contact for HCP customers, addressing complex on-label information based on approved content. The position is designed to enhance customer engagement, thought leadership, and business planning through proactive outreach, facilitating discussions, and elevating insights.

Requirements

• A minimum of 2 years of pharmaceutical or medical device sales experience.
• Prior experience in CNS, psychiatry, or ADHD preferred.
• Experience launching a new product or new indication preferred.
• Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
• Previous cross-functional industry experience in commercial life sciences or related industry.
• 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
• Ability to work in an ambiguous environment undergoing transformation.
• Proven track record in coaching, training, and mentoring peers or others.
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
• Ability to assimilate and communicate complex clinical and product information.
• Valid U.S. driver’s license and acceptable driving record.
• Overnight travel may be required depending on territory geography.
• Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.
• Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan.
• Responds compliantly to competitive threats and opportunities.
• Educates office staff on payer guidelines and reimbursement procedures to increase pull through.
• Effectively utilizes promotional materials.
• Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately.
• Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
• Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders.
• Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members.
• Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs.
• Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition.

Nice To Haves

• Prior experience in CNS, psychiatry, or ADHD preferred.
• Experience launching a new product or new indication preferred.

Responsibilities

• Personally engage customers through various virtual or digital tools.
• Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed.
• Ensure customer requests are met and solicit feedback on the quality of engagement.
• Facilitate speaker programs to share knowledge and insights.
• Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights.
• Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
• Action on insights collected from customer-facing roles to inform local strategy and business goals.
• Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
• Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed.
• Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage
• Company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
• Tuition reimbursement
• Student loan assistance
• A generous 401(k) match
• Flexible time off
• Paid holidays
• Paid leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed