Neuroscience Scheduler/Insurance Coordinator | SRG Interventional Pain Management | Full Time | Days
About The Position
The Neuroscience Scheduler/Insurance Coordinator is responsible for scheduling and managing the financial aspects of clinic procedures. The role requires awareness of departmental compliance, including insurance laws and regulations, patient rights, signature requirements, payment policies, and other clinic policies. The coordinator verifies insurance and demographic information, explains service charges, obtains insurance benefit information, corrects demographic records, discusses accounts with patients, calculates allowable amounts, identifies account issues, and collects amounts due from private-pay patients. The position also requires documenting actions on patient accounts and scanning relevant documents. The coordinator conducts effective patient interviews, communicates with people from varied educational backgrounds, makes decisions, and works effectively despite frequent interruptions. A professional appearance, courtesy, tact, consideration, empathy, and decisiveness are expected. The role is based at Singing River Pascagoula Hospital and is scheduled Monday through Friday, 8:00 AM to 4:30 PM. Work is moderately active and includes sitting, moving around the office and facility, and travel to another facility within the SRHS service area. The position involves frequent use of standard office equipment and computer keyboard, close visual work, and potential exposure to body fluids, sputum, and tissues. The coordinator must be able to remain active for extended periods and accommodate schedule changes, including changes to off days, shifts, or weekends based on hospital needs. The position requires sound judgment, strong communication, emotional stability, attention to detail, multitasking, deadline management, collaborative working relationships, and customer-service skills. The role reports to the Practice Manager/Administrator and has no supervisory responsibilities.
Requirements
- High school diploma or equivalent required.
- Minimum of five years of experience in healthcare insurance and collections preferred.
- Superior customer service skills and professional etiquette.
- Proficient computer skills, including keyboard proficiency, and ability to use office technology such as telephones and fax machines, as well as MS Outlook and Word.
- Strong written and verbal communication skills, including effective in-person and telephone communication.
- Ability to make decisions, demonstrate keen assessment skills, work under pressure, and meet deadlines.
- Attention to detail and ability to multitask in complex situations.
- Ability to maintain collaborative and respectful working relationships.
- Ability to work with frequent interruptions.
- Ability to remain active for extended periods and meet the described physical demands.
Nice To Haves
- Post-high-school coursework in accounting, computer analysis, medical terminology, medical coding, communication, business finance, insurance laws and regulations, and collection laws and regulations.
- Five years of experience in healthcare insurance and collections.
Responsibilities
- Schedule clinic procedures and manage their financial aspects.
- Maintain awareness of and comply with insurance laws and regulations, patient rights, signature requirements, payment policies, and other clinic policies.
- Verify patients’ insurance and demographic information and update incorrect demographic information.
- Explain service charges and obtain insurance benefits information from various sources.
- Discuss patient accounts, calculate allowable amounts, identify account problems, and collect private-pay amounts due.
- Document actions on patient accounts and scan appropriate documents.
- Conduct effective patient interviews and communicate with patients and others from varied educational backgrounds.
- Make decisions and work effectively with frequent interruptions.
- Use appropriate clinical judgment and professional skills with patients of all ages.
- Travel to another facility within the SRHS service area when required.
- Accommodate schedule changes, including changes to off days, shifts, or weekends according to hospital needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
