Neuroscience Scheduler/Insurance Coordinator | SRG Interventional Pain Management | Full Time | Days

Singing River Health System • Pascagoula, MS

12d • Onsite

About The Position

The Neuroscience Scheduler/Insurance Coordinator is responsible for scheduling and financial aspects of clinic procedures. The role requires awareness of department compliance, including insurance laws and regulations, patient rights, signature requirements, payment policies, and other clinic policies. The coordinator verifies insurance and demographic information, explains service charges, obtains insurance benefit information from various sources, corrects demographic information, discusses accounts with patients, calculates allowable amounts, identifies account issues, and collects amounts due from private-pay patients. The coordinator documents actions on patient accounts and scans appropriate documents. The position also requires effective patient interviewing, professional and courteous communication, sound decision-making, empathy, and the ability to work amid frequent interruptions. The role is based at Singing River Pascagoula Hospital and reports to the Practice Manager/Administrator.

Requirements

• High school diploma or equivalent required.
• Ability to perform effective patient interviews and communicate effectively with people from various educational backgrounds.
• Ability to make decisions and work with frequent interruptions.
• Strong written and verbal communication skills and professional customer-service etiquette.
• Proficient computer and keyboard skills, including use of MS Outlook and Word, telephone, fax, and other office technology.
• Ability to work under pressure, meet deadlines, maintain attention to detail, and multitask in complex situations.
• Ability to maintain collaborative and respectful working relationships.
• Emotional stability to deal with high stress levels.
• Ability to work assigned schedules, with the understanding that schedules may change based on hospital needs.
• Ability to travel to another facility within the SRHS service area.
• Ability to perform the described moderately active work, including extended periods of activity and repetitive office-equipment use.

Nice To Haves

• Post-high-school coursework in accounting, computer analysis, medical terminology, medical coding, communication, business finance, insurance laws and regulations, or collection laws and regulations.
• At least five years of experience in healthcare insurance and collections.

Responsibilities

• Schedule clinic procedures and manage their financial aspects.
• Maintain awareness of department compliance requirements, including insurance laws and regulations, patient rights, signature requirements, payment policy, and clinic policies.
• Verify insurance coverage and demographic information; update incorrect demographic information.
• Explain service charges and obtain insurance benefit information from various sources.
• Discuss patient accounts, calculate allowable amounts, identify problems, and collect private-pay amounts due.
• Document actions taken on patient accounts and scan appropriate documents.
• Conduct effective patient interviews and communicate with patients in a courteous, tactful, considerate, and empathetic manner.
• Work effectively with frequent interruptions.
• Use appropriate clinical judgment and professional skills with a patient population of all ages.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED