Network Technician - PBX
About The Position
The Network Technician - PBX provides customer service and support for PBX, PAX, Key, VoIP telephone systems, and special circuits. The role troubleshoots customer issues, answers inquiries, educates customers about available products and services, and provisions or de-provisions services. It installs, maintains, modifies, tests, and repairs telephone systems and related equipment, including cabling, cabinets, racks, power equipment, system programming, and vendor-specific cards and equipment. The position may require travel by commercial or non-commercial air, land, and sea to serve customers in remote areas of Alaska. Technicians outside Anchorage may also be required to perform Field Technician duties, which may require medical certification or a CDL.
Requirements
- High school diploma.
- Possess and maintain a driver's license.
- Four years of training in a relevant telephone apprentice program or equivalent experience leading to journeyman-level performance in this specialty.
- Two years of experience in the skills and work typically performed in this position.
- Network Technicians are normally required to obtain and maintain vendor-specific training and/or certifications.
- External applicants must successfully pass a pre-employment suitability assessment and a DOT or non-DOT drug test, depending on position.
- Technicians outside Anchorage may be required to perform Field Technician duties, which may require medical certification or a CDL.
Responsibilities
- Provide customer service and troubleshoot issues; educate customers about ACS products and services, provision and de-provision services, and answer customer inquiries.
- Determine cable distribution needed to fulfill service requirements; run, secure, and terminate cabling.
- Place equipment cabinets, racks, or supporting framework and complete inter-cabinet wiring.
- Install associated sets and sub-sets of business systems.
- Install associated power equipment and perform necessary power distribution.
- Install and provision system programming.
- Locate faults in PBX, PAX, Key, VoIP telephone systems, and special circuits to restore degraded or out-of-service conditions.
- Conduct system or subsystem testing to identify failures or perform routine maintenance tests.
- Perform preventive maintenance and database backups.
- Install, maintain, and modify PBX and Key Systems.
- Install and configure vendor-specific cards and equipment.
- Travel as needed by commercial or non-commercial air, land, and sea to provide service to customers in remote areas of Alaska.
- Perform Field Technician duties if required for technicians outside Anchorage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
