Network Technician - PBX

Alantra•Anchorage, AK

20d

About The Position

The Network Technician - PBX provides customer service and technical support for business telephone systems and related products. The role troubleshoots customer issues, answers inquiries, educates customers about available Alaska Communications products and services, and provisions or de-provisions services. It installs, maintains, modifies, and tests PBX and Key Systems, including associated equipment, cabling, power distribution, and system programming. Technicians may travel by commercial or non-commercial air, land, and sea to serve customers in remote areas of Alaska. Network Technicians outside Anchorage may also be required to perform Field Technician duties.

Requirements

High school diploma.
Possess and maintain a driver’s license.
Four years of training in a relevant telephone apprenticeship program, or equivalent experience leading to journeyman-level performance in this specialty.
Two years of experience in the skills and work typically performed in this position.
Network Technicians are normally required to have and maintain vendor-specific training and/or certifications.
External applicants must pass a pre-employment suitability assessment and the applicable DOT or non-DOT drug test.
Network Technicians outside Anchorage may be required to perform Field Technician duties, which may require medical certification or a CDL.

Responsibilities

Provide customer service and troubleshoot issues; educate customers on available products and services; provision and de-provision products and services.
Answer customer inquiries.
Determine cable distribution needed to fulfill service requirements.
Run, secure, and terminate necessary cabling; place equipment cabinets, racks, or supporting framework; and complete inter-cabinet wiring.
Install associated sets and subsets of business systems and associated power equipment, and make necessary power distribution connections.
Install and provision system programming.
Locate faults in PBX, PAX, Key, VoIP telephone, and special circuits to restore degraded or out-of-service conditions.
Conduct system or subsystem testing to identify failures or perform routine maintenance tests.
Perform preventative maintenance and database backups.
Install, maintain, and modify PBX and Key Systems.
Install and configure vendor-specific cards and equipment.
Travel to provide service to customers in remote areas of Alaska when required.