Network Tech 1

Black Box•United States,

About The Position

Black Box Network Services is seeking several Network Technicians to support facilities management, site security, and project engagements. The role focuses on physical network infrastructure work, including equipment installation and removal, cabling, troubleshooting, phone deployment, inventory management, and support for site facilities issues. The technician serves as an interface between customers, associates, and centralized project, operations, and MAC management teams, while completing work to a high standard and within defined service levels. The position offers hourly pay based on experience and skill set. Multiple shifts support 24/7 coverage. The posting describes the role as a full-time position, with the possibility of a permanent hire after six months. A client addendum will be provided at offer acceptance.

Requirements

Five years of experience in data communications.
High school diploma or equivalent.
Basic knowledge of Cisco phones, switches, and routers.
Basic knowledge of local and wide area networking.
Proficiency with technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Experience working in communications closets.
Ability to perform rack-and-stack activities.
Ability to safely lift heavy objects.
Understanding of cable patching processes and procedures.
Familiarity with 66 Block and 110 Block cross-connect procedures.
Basic knowledge of data communications networking and network terminology.
Ability to assist in troubleshooting issues.
Familiarity with IP phones; ability to program Cisco phones, install Avaya phones, and troubleshoot Avaya and Cisco phones.
Good interpersonal communication skills.
Ability to explain technical issues in customer-understandable terms and interpret customer issues to facilitate resolution.

Responsibilities

Patch cabling between network equipment and the customer’s network.
Install power cables between equipment and power supplies in racks, cabinets, or closets.
Install, troubleshoot, and de-install network equipment.
Install or swap devices such as phones, computers, cables, boards, edge routers, and switches.
Install, troubleshoot, and de-install Network General remote Sniffers.
Complete hard and complex Move, Add, Change (MAC) requests within defined service levels.
Act as an interface between customer associates and management.
Provide hardware break-fix services for network infrastructure.
Perform onsite call-through, data, voice, website, and security testing.
Perform backup testing to ensure systems are connected to the customer’s network as directed.
Support carrier testing of circuits.
Assist with facilities efforts, including power and UPS restoration, water problems, emergency cooling restoration, and fire suppression exercises, restoration, and post-fire events.
Support inventory management, including receiving, asset tagging, tracking spares, ordering inventory, and updating inventory records.
Prepare and return damaged equipment.
Act as an interface, as needed, between associates at the applicable location and centralized project, operations, or MAC management.