Network Specialist 1

Commonwealth of Pennsylvania • Dauphin County, PA

11d • Hybrid

About The Position

The Enterprise Technology Services Office (ETSO) is seeking a Network Specialist 1 to support the Commonwealth’s statewide technology infrastructure. The position assists with administration, maintenance, and troubleshooting of networks across statewide locations to help ensure reliable connectivity and technical support for agencies. It involves supporting network services, handling incidents and requests, testing and monitoring network equipment and behavior, coordinating with vendors, and maintaining technical documentation.

This is a full-time position with work hours of 7:30 AM to 3:30 PM, Monday through Friday, with a 30-minute lunch. Part-time telework may be available up to three days per week in the office. To telework, employees must have a securely configured high-speed internet connection and work from an approved location within Pennsylvania. Employees unable to telework may report to the headquarters office in Harrisburg. Telework arrangements may change.

Employment is contingent on meeting Pennsylvania residency requirements, performing essential job functions, passing a background investigation, and meeting CJIS compliance requirements. The position has access to Federal Tax Information and requires an enhanced background check under IRS Publication 1075, including specified criminal history checks and citizenship/residency verification.

Requirements

• Meet one of the following minimum experience and training paths: one year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); successful completion of the Information Technology Intern – Bachelor Program; three years of experience providing information technology support services, including hardware and software installation, operation, and maintenance within a network environment; one year of that experience plus an associate's degree in any information technology field; or an equivalent combination of experience and training that includes one year of the specified IT support experience.
• At least one year of full-time technical experience reading, diagnosing, and configuring SquaredUp dashboards.
• At least one year of full-time technical experience performing services related to change management and incident management within ServiceNow.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements, including the enhanced background check applicable to Federal Tax Information access.
• Provide relevant, detailed experience and education information on the application; attach college transcripts if claiming education toward the minimum requirements.

Responsibilities

• Assist with connectivity issues, remote troubleshooting, and coordination with agency staff.
• Handle assigned incidents, problems, and requests through the centralized system and coordinate resolutions.
• Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues.
• Monitor alerts and network behavior using Commonwealth systems and recommend improvements.
• Liaise with technical vendors to help ensure service levels and proper maintenance activities.
• Assist with creating and updating technical network documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree