Engineer)

Oregon Health & Science University•Portland, OR

About The Position

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions that enable OHSU to effectively manage information to accomplish its missions. The Network Architecture & Engineering units provides for analysis, design, implementation, maintenance, security, and optimization of OHSU local and wide area (LAN/WAN) wired and wireless networks, data center networks, and associated infrastructure. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units. In this unit, the Systems Analyst/Engineer provides a high level, broad spectrum of systems analysis, engineering, and project management for OHSU ITG technology platforms that support Enterprise services and missions. This position would be the liaison for Privacy and Security activity in the network environment, focusing on enhancements, configurations, and development. Function/Duties of Position System Engineering Engineers hardware and software technology platforms that support OHSU’s network and data communications systems. Integrates technology platforms into OHSU environment: designs interfaces, management control, fail-over, etc. Designs, implements and maintains high availability infrastructure. Designs, installs, configures, and maintains various monitoring software applications. Designs and implements solutions for scalability and performance improvement. Provides assistance with design, development, engineering, and implementation of solutions to security requirements. Serves as technical leader for complex development projects; applies advanced knowledge of standard systems engineering principles, techniques and established practices/procedures to projects where technical problems and objectives are minimally defined. Contributes to the preparation of new system proposals including system design, requirements traceability and system description. Develops disaster response plans and recovery procedures for systems under the positions areas of responsibility. Designs, architects, and implements data center space, infrastructure and networks with an understanding of physical layout, power, cooling, networking, backups, and monitoring. Systems Analysis & Automation Analyzes production systems to assess performance, utilization, capacity, and opportunities for optimization; implements solutions for scalability and performance improvement using DevOps methodology. Analyzes and reconciles system back-end (hardware/software) performance and functionality with field-based (user facing) performance and functionality; utilizes feedback path from Field technology Analysts to develop processes, fixes, enhancements, upgrades, etc. to ensure that theoretical and designed performance characteristics meet field expectations using automation and code. As new updates become available, determine the best procedure to implement the upgrade and the new features that may be contained in the new upgrade, as well as ways to mitigate possible risks from the application of patches and enhancements. Evaluates or develops tools and scripts to facilitate improvement and to support ongoing maintenance of a growing environment. Defines and writes clear and succinct technical documentation related to systems and applications as necessary. For new systems: formulates operational concepts, performs mission and functional analyses, risk analysis, selects system architecture, allocates requirements and prepares specifications. Evaluates and leverages industry trends and emerging technologies, Researches and recommends enhancements and modifications to existing OHSU systems in order to maintain a feature rich and highly available technology environment. System Administration Installs, maintains and configures operating systems, data communications equipment (Fiber, Routers, Switches, Load Balancers, Security Devices, Cloud Services, Infrastructure Middleware, etc.) following established Change Management processes. Provides support for large mission critical systems in a 24x7 multiple production environment. This includes level three on call support for all systems supported. Automates operational functions using tools such as Python, REST API, and related Dev/OPS methodologies. Develops patch management processes and schedules, and applies operating system updates and upgrades. Performs account administration and has in-depth knowledge of advanced concepts in relationship to Active Directory and LDAP design and implementation. Assists with hardware evaluation and selection, installation, configuration. Configures network connections of servers. Performs hardware monitoring and makes corrections as instructed by hardware vendors. Develops, monitors and documents system backup schedules and procedures coordinating with managers and administrators from other teams. Documents system configuration and operating environment for future integration, reference and maintenance. Supports Unit, Integration, Load, Performance, System and Migration testing efforts and define thresholds for monitoring various metrics of the systems. Performs system recovery procedures when required working with the various teams and administrators from other teams. Does job scheduling and the development of scripts for jobs and system functionality/optimization. Reviews and updates, as required, departmental Standard Operating Procedures. Project Management and Communications Utilizes the ITG Solution Development Life Cycle (SDLC) process to implement and support all work activities ranging from formal projects to daily work. Coordinates outside vendors and other ITG work units to provide project management for internal and external IT projects related to Network Services Participates in project kick-off, implementation, support and milestone meetings for those projects that require ITG resources for implementation and support. Acts as the advocate for both ITG and the user community to present and/or assess project-related technical solutions and tools for implementation of new solutions. Other Responsibilities This position implements security best practices and procedures in all systems supported by the position. Administers security procedures on systems where responsibilities will include: risk assessments, intrusion prevention activities, intrusion detection/event correlation, security audits, forensic investigations, mitigation techniques. Participates in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes, but is not limited to, the following: attend classes, seminars, and other training forums; attend staff meetings and other informational sessions; read vendor documentation, trade publications, or other sources appropriate to position; interact with peers and other employees to receive and disseminate information Obtains certification(s) within six months when a new required certification becomes available. Other duties as assigned.

Requirements

Master’s degree in computer science, a related field, or a clinical field and two years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Bachelor’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Associate’s degree in computer science, a related field, or a clinical field and five years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
Experience in designing, implementing and supporting new systems and infrastructure independently.
Experience using one or more formal project management methods (Waterfall, Agile, etc.)
Experience in supporting large mission critical systems in 24X7 multiple production environments.
3 years working with Cisco or Juniper systems.
Experience with TCP/IP, and other networking protocols.
Crash analysis and troubleshooting.
Application installation and configuration.
Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level.
Enterprise experience with Systems administration (at minimum UNIX and Microsoft), Scripting.
Expert skills and knowledge in network architectures and topologies.
Expert skills and knowledge in TCP/IP, UDP/IP.
Expert and comprehensive knowledge of the following: Network Protocols (TCP/IP, etc.) Routing Protocols (OSPF, EIGRP, etc.) Network Topologies (Ethernet, Wave Division Multiplexing, etc.) Data Communications Equipment (Routers, Switches, WIFI, Radio backhaul, etc.) Network Management Tools (SNMP, packet sniffing, management consoles, etc.) Premise Distribution Systems (Fiber, Copper Cabling Systems, etc.)
Working knowledge of VMWare NSX.
Experience in one or more: Scripting/programming languages: Python, Rest API, PowerShell, etc.
Expert skills and knowledge of Security Toolsets: VPN, Firewalls, advanced ACL methods, Auditing Tools, Intrusion Detection, etc.
Expert skills using accepted change control management processes.
Expert level knowledge of IT security best practices and processes.
Advanced, broad-based “IT technical generalist” skills.
Advanced and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis.
Working knowledge of Power Systems: Remote Power Supplies, UPS, Generators, power loading, etc.
Working knowledge of Legacy Technology.
Working knowledge of Quality of Service methodologies and practice.
Working knowledge of MPLS (Multi-Protocol-Label-Switching) methodologies and practice.
Working knowledge of project management best practices.
Working knowledge of IP Telephony methodologies and practice.
Network security at the operating system level, file/directory level, and user account level.
Working knowledge of network data storage.
Working knowledge of server cluster concepts.
Working knowledge of Web Infrastructure.
Working knowledge of directory services (Microsoft Active Directory, LDAP interfaces, etc.).
Within six months of hire obtain one or more current Industry certifications for active network components such as Cisco CCNA, Juniper JNCIA or JNCIS, etc. Physical layer certifications may be substituted with manager approval: Low Voltage License, Dark Fiber Termination, Wave Division Multiplexing certification, etc.

Nice To Haves

Bachelor’s degree preferably in Computer Science or related field.
Experience with Inside and Outside cable plant standards, analysis, design, implementation, and operational practice.
Highly experienced with Border gateway Protocol, Virtual Local Area Networks, streaming video, QOS, MPLS.
Experience in a Heath Care, Research and or Academic environment.
Experience with large-scale Microsoft networks.
Experience in a large network and campus environment (17,000 users).
Formal Project Management Training (PMI) (PMP).
Experience provisioning and administrating one or more cloud services.
QOS – Advanced configuration.
MPLS – Advanced configuration.
Advanced knowledge of copper and fiber optic cabling systems, materials, and components, deployment, and termination craft skills.
Visio application.
MS Project.
Advanced Routing (Multiple AS BGP, Route redistribution between protocols, multiple path diagnostics).
Additional network types: Custom Wireless Solutions, WDM.
Low voltage certification (LEA or LEB for Oregon).
Python / REST API or equivalent software certification.
Vendor Certifications in appropriate technologies.
VMware Certified Professional (VCP).
Citrix Certified Integration Engineer (CCIE).
Cisco Certified Network Professional (CCNP) or any network specialty.
Microsoft Certified System Engineer (MCSE), or MCITP Server Administration, or CMCTS Windows Server 2008.
Cisco Certified Network Associate Design (CCNA).
Cisco Certified Network Associate Wireless (CCNA).
Cisco Certified Network Associate Voice (CCNA).
Juniper JNCIA.
Juniper JNCIS.
Juniper Advanced Certification.
Microsoft Certified Technology Specialist (MCTS).
Sun, Linux Certification.
Storage Networking Industry Association (SNIA).

Responsibilities

Engineers hardware and software technology platforms that support OHSU’s network and data communications systems.
Integrates technology platforms into OHSU environment: designs interfaces, management control, fail-over, etc.
Designs, implements and maintains high availability infrastructure.
Designs, installs, configures, and maintains various monitoring software applications.
Designs and implements solutions for scalability and performance improvement.
Provides assistance with design, development, engineering, and implementation of solutions to security requirements.
Serves as technical leader for complex development projects; applies advanced knowledge of standard systems engineering principles, techniques and established practices/procedures to projects where technical problems and objectives are minimally defined.
Contributes to the preparation of new system proposals including system design, requirements traceability and system description.
Develops disaster response plans and recovery procedures for systems under the positions areas of responsibility.
Designs, architects, and implements data center space, infrastructure and networks with an understanding of physical layout, power, cooling, networking, backups, and monitoring.
Analyzes production systems to assess performance, utilization, capacity, and opportunities for optimization; implements solutions for scalability and performance improvement using DevOps methodology.
Analyzes and reconciles system back-end (hardware/software) performance and functionality with field-based (user facing) performance and functionality; utilizes feedback path from Field technology Analysts to develop processes, fixes, enhancements, upgrades, etc. to ensure that theoretical and designed performance characteristics meet field expectations using automation and code.
As new updates become available, determine the best procedure to implement the upgrade and the new features that may be contained in the new upgrade, as well as ways to mitigate possible risks from the application of patches and enhancements.
Evaluates or develops tools and scripts to facilitate improvement and to support ongoing maintenance of a growing environment.
Defines and writes clear and succinct technical documentation related to systems and applications as necessary.
For new systems: formulates operational concepts, performs mission and functional analyses, risk analysis, selects system architecture, allocates requirements and prepares specifications.
Evaluates and leverages industry trends and emerging technologies, Researches and recommends enhancements and modifications to existing OHSU systems in order to maintain a feature rich and highly available technology environment.
Installs, maintains and configures operating systems, data communications equipment (Fiber, Routers, Switches, Load Balancers, Security Devices, Cloud Services, Infrastructure Middleware, etc.) following established Change Management processes.
Provides support for large mission critical systems in a 24x7 multiple production environment. This includes level three on call support for all systems supported.
Automates operational functions using tools such as Python, REST API, and related Dev/OPS methodologies.
Develops patch management processes and schedules, and applies operating system updates and upgrades.
Performs account administration and has in-depth knowledge of advanced concepts in relationship to Active Directory and LDAP design and implementation.
Assists with hardware evaluation and selection, installation, configuration.
Configures network connections of servers.
Performs hardware monitoring and makes corrections as instructed by hardware vendors.
Develops, monitors and documents system backup schedules and procedures coordinating with managers and administrators from other teams.
Documents system configuration and operating environment for future integration, reference and maintenance.
Supports Unit, Integration, Load, Performance, System and Migration testing efforts and define thresholds for monitoring various metrics of the systems.
Performs system recovery procedures when required working with the various teams and administrators from other teams.
Does job scheduling and the development of scripts for jobs and system functionality/optimization.
Reviews and updates, as required, departmental Standard Operating Procedures.
Utilizes the ITG Solution Development Life Cycle (SDLC) process to implement and support all work activities ranging from formal projects to daily work.
Coordinates outside vendors and other ITG work units to provide project management for internal and external IT projects related to Network Services
Participates in project kick-off, implementation, support and milestone meetings for those projects that require ITG resources for implementation and support.
Acts as the advocate for both ITG and the user community to present and/or assess project-related technical solutions and tools for implementation of new solutions.
This position implements security best practices and procedures in all systems supported by the position.
Administers security procedures on systems where responsibilities will include: risk assessments, intrusion prevention activities, intrusion detection/event correlation, security audits, forensic investigations, mitigation techniques.
Participates in appropriate activities that enhance general knowledge of or ability to do assigned work.
Obtains certification(s) within six months when a new required certification becomes available.
Other duties as assigned.