Network Support I

09a14fa2-30e8-49e6-80ed-82a5812bd326 • Broomfield, CO

3d • $28 - $33

About The Position

Under the supervision of the NOC Management team, the Network Support I monitors, maintains, and troubleshoots mission-critical IP networks, Comtech applications, computer hardware, and peripherals. The role provides assistance to internal and external customers and performs other duties as directed. The position is located in Stoughton, Massachusetts, or Broomfield, Colorado, and reports to the Supervisor, NOC. It is part of the Operations Engineering department.

Comtech Allerium designs, deploys, and operates mission-critical communications infrastructure used by public safety agencies and emergency responders. The company supports Next Generation 911 and carrier emergency services across North America.

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening; employees may also be subject to random, reasonable-suspicion, and post-incident testing. Illegal drug use, including marijuana regardless of state law, is disqualifying under federal adjudicative guidelines and DoD DFARS requirements. The stated pay range is $27.74–$32.54 per hour. Final compensation depends on role, level, skills, experience, and geographic location.

Requirements

• Superior customer service skills.
• Ability to multitask and work effectively in a high-pressure, fast-paced environment.
• Intermediate knowledge of the Windows Office Suite.
• Basic knowledge of Windows Server operating systems, including versions 2003 and 2008.
• Basic knowledge of Unix; Solaris is preferred.
• Experience using ticketing systems such as Remedy/Helix.
• At least one year of experience in a help desk-type support or network administration role.
• Ability to maintain the confidentiality of highly sensitive data.
• Strong attention to detail.
• Ability to learn quickly and grasp new concepts and complex business relationships.
• Clear and concise written and verbal communication skills.

Nice To Haves

• Knowledge of 9-1-1 Public Safety Answering Point (PSAP) environments.
• Knowledge of network management tools such as HP Operations Manager, Network Node Manager, or SolarWinds.
• Industry-recognized certifications such as Network+, A+, I-Net+, MCP, or Cisco certifications.
• Four-year college degree.

Responsibilities

• Monitor network elements for anomalies and report or troubleshoot issues using network management software.
• Identify, triage, and resolve incidents or escalate them, including to Tier 2 NOC.
• Monitor email for incidents and customer requests.
• Provide first-line technical support to customers through a dedicated helpdesk phone line.
• Notify customers of incident progress and status changes.
• Track ticket trends and alert management and support teams about recurring issues.
• Perform in-depth troubleshooting to improve one-touch ticket resolution within the NOC.
• Use knowledge and business relationships to assist customers with complex or difficult issues.
• Share knowledge within Tier 1 and learn skills and techniques from support-team interactions for use within the NOC.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed