Network Specialist – REACH Technician

SAIC•Springfield, VA

About The Position

This Network Specialist position is assigned to the REACH Program, the U.S. Department of State’s crisis response communications office. The role supports reliable and efficient network system operations and may require up to 50% travel depending on world events, including periodic overseas travel to Department of State facilities for equipment installations and training. Worldwide availability is required. The position designs, implements, tests, supports, and maintains network systems in accordance with Department of State standards. It provides technical guidance and operational support across information systems, network communications, and related security and administrative functions. The Network Specialist also works with company, contractor, and Government personnel in a dynamic global environment, and may perform heavy lifting and other assigned duties.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or Engineering and 5+ years of relevant experience; alternatively, a master’s degree and 3+ years of relevant experience. Additional experience in Information Systems and Technology Management may be accepted in lieu of a degree.
At least 3 years of experience providing technical installation support in a government and/or large commercial environment.
Experience with Command Prompt, PowerShell, Putty, Remote Desktop Connection, Active Directory, Exchange Server, and ServiceNow.
Experience creating and maintaining user accounts.
Experience with COMSEC inline network encryptors, such as the General Dynamics KG-175 family, and Viasat encryption devices.
Strong knowledge of network administration, including Ethernet switching, TCP/IP subnetting and static and dynamic routing, DHCP, DNS, and Cisco network equipment such as routers, switches, and firewalls.
Experience with site surveys and satellite acquisition, installation, configuration, and troubleshooting of tactical VSAT.
Excellent oral and written communication skills and proficiency with Microsoft Office software.
Ability to work effectively in a team with company, contractor, and Government personnel.
Ability to learn quickly, maintain quality, adapt, work independently, and demonstrate attention to detail and a strong work ethic.
U.S. citizenship.
Active Secret clearance and ability to obtain and maintain a Top Secret clearance.
Ability to travel periodically overseas and be available worldwide.
Ability to perform heavy lifting when required.

Nice To Haves

BICSI fiber, copper, and technician certifications; 5+ years of installation experience may be accepted in lieu of BICSI certification.
Formal industry certifications such as Microsoft Certified Systems Engineer (MCSE) and/or Microsoft Certified IT Professional (MCITP).

Responsibilities

Design, build, and implement network systems.
Perform design implementation, testing, and problem isolation and resolution for multiple networking systems in accordance with Department of State standards.
Manage the testing, installation, and support of network communications, including LAN/WAN systems.
Plan large-scale systems projects using vendor comparisons and cost studies.
Provide technical guidance for directing and monitoring information systems operations.
Provide internal consulting, technical guidance, information, and support to department groups.
Assist with and oversee information systems operations, including computer and telecommunications/communications operations, data entry, data control, LAN/WAN administration and operations support, operating systems programming, system security policy procedures, and web strategy and operations.
Compile records and reports concerning network operations and maintenance.
Troubleshoot network performance issues and make network improvements.
Analyze network traffic and provide capacity-planning solutions.
Conduct routine testing and analysis of network facilities system elements.
Use software and hardware tools to identify and diagnose complex problems and factors affecting network performance.
Create and maintain user accounts.
Communicate clearly and professionally and provide client/user consultation during installations.
Manage records, processes, and disseminates network device information between Department of State divisions.
Participate in briefings, design reviews, program reviews, and technical interchange meetings.
Provide input to policy-level discussions regarding standards and the technical viability of intended systems requirements.
Conduct oneself professionally with VIPs and other high-level government personnel.
Provide quality assurance reviews and evaluate new and existing software products.
Support Diplomatic Technology Bureau endeavors, including inventory control, excessing obsolete equipment, periodic housekeeping and deep cleaning, and office duties.
Maintain and monitor access-control rooms, protect the integrity and security of restricted areas, and carry out entry-authorization protocols.
Travel periodically overseas to Department of State facilities to support equipment installations and training.
Perform administrative tasks such as daily and travel reports.
Take on new projects and responsibilities as assigned within the program.
Perform heavy lifting when required and other duties as assigned.