Network Operations- Tier 2

CACI•Washington, DC

9d•$75,200 - $158,100

About The Position

The Enterprise Communications Services 3 (ECS3) program supports an intelligence customer across multiple operating locations. The program develops, implements, and operates new and enhanced services, including LANs, WANs, unified communications, video telecommunications, and streaming services, with an emphasis on technology modernization and continual service improvement. The Tier 2 Network Operations technician supports enterprise network operations, coordinating with the Network Operations Center and operational staff on break/fix issues, configuration updates, adds, moves and changes, and network equipment upgrades and installations. The role handles network ticket acceptance, resolution, and closure; contributes to outage reports and root cause analyses; and supports network changes, service implementations, technical refreshes, and security guidance. The position works independently with some supervision and may provide engineering, maintenance, and problem-solving support at remote locations with minimal or intermittent input from other tiers or locations.

Requirements

IAT II certification, such as Security+.
CCNA certification.
Active TS/SCI with polygraph clearance, or TS/SCI clearance with the ability to obtain a polygraph before starting.
10+ years of relevant experience; a bachelor's degree in an applicable field may substitute for 5 years of experience.
Familiarity with Cisco and Juniper network devices.
Strong working knowledge of routing protocols and technologies, including BGP, OSPF, VRF, MPLS, and 802.1x.
In-depth knowledge of KG-175 Series TACLANES configuration, fault isolation, and firmware upgrade procedures.
Working knowledge of Cisco ISE.

Responsibilities

Coordinate with the Network Operations Center and operational staff to address break/fix issues, configuration updates, adds, moves and changes, and network equipment upgrades and installations.
Coordinate ticket acceptance and resolutions and perform network ticket resolution and closure across Network Operations staff.
Conduct approved network changes, including VLAN, ACL, and port assignments.
Perform IOS upgrades and technology upgrades on routers and switches.
Draft Standard Operating Procedures for network operations.
Resolve network system failures and accessibility problems.
Support site surveys, engineering design data calls, new and enhanced network implementations, installations, and technical refresh projects.
Use administrative network access to provision switches, routers, and cryptographic devices.
Research errors, incidents, and problems using administrative access; perform incident analysis and identify potential problems.
Route service requests to the appropriate organization for incident resolution.
Perform root cause analyses and complete incident-related problem resolutions.
Review and implement Security Technical Implementation Guides (STIGs).
Support development of technical resolution reports for critical network outages.
Work independently with some supervision, including providing engineering, maintenance, and network problem-solving support at remote locations.