Network Administrator Tier 2 (Network Operations Center) (REMOTE)

Koniag Government Services, LLC

1d•$75,000 - $95,000•Remote

About The Position

Koniag Technology Solutions, LLC, a Koniag Government Services company, is seeking a Tier 2 Network Administrator to support KTS and its government customer. This is a remote position with normal business hours. The role supports the Tier 3 Network team by assisting with network system maintenance, monitoring, and basic troubleshooting. It verifies configurations, manages vendor communications, and coordinates with internal teams to resolve network issues. The administrator helps ensure network reliability and performance and escalates complex issues to Tier 3 or Tier 4 staff as needed.

Requirements

Associate's degree in Computer Science, Information Technology, or a related field.
2–3 years of experience in network support or administration.
Entry-level certification such as Cisco CCNA or CompTIA Network+.
Ability to obtain a Public Trust.
Basic understanding of network protocols and troubleshooting techniques.
Familiarity with network hardware, including routers, switches, and firewalls.
Ability to follow documented procedures and escalate appropriately.
Strong organizational and documentation skills.
Exposure to network monitoring and ticketing systems.
Interest in learning network automation and scripting.

Nice To Haves

Bachelor's degree preferred.
Exposure to regulated or secure environments.

Responsibilities

Assist in network assessments and documentation of requirements.
Verify network hardware and software configurations against approved standards.
Perform basic troubleshooting of routers, switches, firewalls, and other network devices.
Monitor network performance and escalate anomalies to Tier 3 staff.
Coordinate with vendors and internal teams to resolve service issues.
Maintain accurate records of network incidents, changes, and resolutions.
Support user account administration and access control.
Assist with client device setup and connectivity issues.
Monitor system logs and report authentication or hardware anomalies.
Apply routine security patches under the guidance of Tier 3 staff.
Use network monitoring tools to identify performance or security issues.
Communicate clearly and professionally with technical and non-technical stakeholders.