Network Operations - Tier 2

CACI•Colorado Springs, CO

15h

About The Position

The Network Operations - Tier 2 technician supports the Enterprise Communications Services 3 (ECS3) program and its intelligence customer across multiple operating locations. The program develops, implements, and operates new or enhanced services, and supports continual modernization and service improvement for LANs, WANs, unified communications, video telecommunications, and streaming services. The role handles enterprise network operations and support, including break/fix issues, configuration updates, scheduled adds, moves and changes, and upgrades or installations of routers and switches. The technician coordinates with the Network Operations Center and operational staff, manages ticket acceptance and resolution, and helps produce technical resolution reports for critical network outages. Work may involve independent engineering, maintenance, and problem-solving at remote locations with minimal or intermittent input from other tiers or locations.

Requirements

IAT II certification, such as Security+.
Active CCNA certification.
Active TS/SCI clearance with polygraph, or TS/SCI clearance with the ability to obtain a polygraph before starting.
10 or more years of relevant experience; a bachelor’s degree in an applicable field may substitute for five years of experience.
Familiarity with Cisco network devices.
Strong working knowledge of routing protocols and technologies, including BGP, OSPF, VRF, MPLS, and 802.1x.
In-depth knowledge of KG-175 Series TACLANES configuration, fault isolation, and firmware upgrade procedures.
Working knowledge of Cisco ISE.

Responsibilities

Coordinate with the Network Operations Center and operational staff to address break/fix issues, configuration updates, scheduled adds, moves and changes, and network technology upgrades and installations.
Coordinate ticket acceptance and resolutions, perform network ticket resolution, and support ticket closure across Network Operations staff.
Develop technical resolution reports for critical network outages.
Conduct approved network changes, including VLAN, ACL, and port assignments.
Perform IOS upgrades and technology upgrades on routers and switches.
Draft Standard Operating Procedures for network operations.
Resolve network system failures and accessibility problems affecting services.
Support site surveys, engineering design data calls, and new or enhanced network implementation, installation, and technical refresh projects.
Provision new switches, routers, and cryptographic devices using administrative network access.
Research errors, incidents, and problems using administrative access to network components; perform incident analysis and identify potential problems.
Route service requests to the appropriate organization for incident resolution.
Perform root cause analyses and complete resolutions associated with incident tickets.
Review and implement Security Technical Implementation Guides (STIGs).