Network Operations - Tier 2

CACI International•Colorado Springs, CO

1d•$75,200 - $158,100

About The Position

The Enterprise Communications Services 3 (ECS3) program supports an intelligence customer across multiple operating locations. The program develops, implements, and operates new and enhanced communications services, driving continuous service improvement through technology modernization of LANs, WANs, unified communications, video telecommunications, and streaming services. The Tier 2 Network Operations technician provides enterprise network support, coordinating with the Network Operations Center and other operational staff to resolve break/fix issues, make configuration updates, perform scheduled adds, moves, and changes, and support technology upgrades and installations for routers and switches. The role coordinates ticket acceptance and resolution and contributes to technical resolution reports for critical network outages. The technician also performs approved network changes, IOS upgrades, equipment upgrades, network implementations and refreshes, troubleshooting, ticket resolution, incident analysis, root cause analysis, and STIG review and implementation. The position works independently with some supervision and may require independent engineering, maintenance, and network problem-solving in remote locations with minimal or intermittent input from other tiers or locations. Problems can be difficult and require detailed information gathering, analysis, and investigation, along with creative technical solutions applicable across the enterprise. Travel is up to 10% within the continental United States.

Requirements

IAT II certification, such as Security+.
Active CCNA.
Active TS/SCI with polygraph clearance, or TS/SCI clearance with the ability to obtain a polygraph before starting.
10 or more years of relevant experience; a bachelor's degree in an applicable field may substitute for five years of experience.
Familiarity with Cisco network devices.
Strong working knowledge of routing protocols and technologies, including BGP, OSPF, VRF, MPLS, and 802.1x.
In-depth knowledge of KG-175 Series TACLANES configuration, fault isolation, and firmware upgrade procedures.
Working knowledge of Cisco ISE.

Responsibilities

Coordinate with the Network Operations Center and operational staff to address break/fix issues, configuration updates, scheduled adds, moves, and changes, and technology upgrades and installations for network routers and switches.
Coordinate ticket acceptance and resolutions and support development of technical resolution reports for critical network outages.
Conduct approved network changes, including VLAN, ACL, and port assignments.
Perform IOS upgrades on routers and switches.
Perform routing and switching equipment technology upgrades to ensure continued enterprise operations.
Draft Standard Operating Procedures for network operations.
Resolve network system failures and service accessibility problems.
Support site surveys and engineering design data calls.
Support implementation, installation, and technical refresh projects for new or enhanced networks at a site or locale.
Perform network ticket resolution and support ticket closure across Network Operations staff.
Use administrative network access to provision switches, routers, and cryptographic devices.
Use administrative access to network components to research errors, incidents, and problems; perform incident analysis; and identify potential problems.
Route service requests to the appropriate organization for incident resolution.
Perform root cause analyses and complete resolutions associated with incident tickets.
Review and implement Security Technical Implementation Guides (STIGs).
Work independently with some supervision, including independent engineering, maintenance, and network problem-solving in remote locations with minimal or intermittent input from other tiers or locations.