Network Operations Technician (xAI / Starlink)

xAI•Palo Alto, CA

6d•$44,000 - $88,000•Onsite

About The Position

As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe as well as the world largest SuperCompute Datacenter Networks. You will execute operational response to real-time network events and anomalies – mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues. You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenance required to improve and sustain service for users, while ensuring minimal network downtime. As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities.

Requirements

High school diploma or equivalency certificate
1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.

Nice To Haves

Ability to take on projects that require taking initiative and developing new expertise
Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
Familiarity with modern networking technologies including but not limited to: Connectivity (MAC, WiFi, WDM, IPv4 and IPv6), Switching (STP, VLANs, VXLANs, QinQ), Routing (BGP, OSPF, IS-IS, RDMA), Network services (DNS, DHCP, NTP, NAT), Network security (MACsec, ACLs) and Anti-DDoS measures
Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
Residential or business customer interaction experience, customer support preferred
Experience with debugging complex systems using data analysis
Basic software experience in Python, SQL, Bash or similar languages
Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline

Responsibilities

Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence
Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
Execute rapid incident response for major network disruptions
Own investigation, troubleshooting and resolution efforts for common network issues
Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
Measure, preserve, and improve the uptime and performance of the Starlink Network
Follow and improve processes used for operating the Starlink Network