Senior Network Operations Technician
About The Position
DataOne is hiring a Senior Network Operations Technician to support network and technical infrastructure within its 24/7 mission-critical data center in Vineland, New Jersey. This is a full-time, on-site role providing advanced hands-on support for network connectivity, enterprise network equipment, carrier services, fiber-optic and copper infrastructure, structured cabling, CCTV, access control, and related data center systems. The technician troubleshoots network incidents, supports infrastructure deployments and maintenance, and collaborates with Network Engineering, telecommunications carriers, vendors, Facilities, Security, and other technical teams. As a senior team member, the technician also provides technical guidance to junior technicians and helps improve procedures, documentation, and technical standards. The position is scheduled Monday through Friday, 8:00 AM to 4:30 PM. Work takes place in data halls, network rooms, equipment areas, and other operational areas of the facility. Participation in maintenance windows, emergency restoration, an on-call rotation, and after-hours incident response may be required. Travel may also be required.
Requirements
- Minimum 5 years of experience in network operations, network infrastructure, telecommunications, data center operations, or a related technical environment.
- Strong understanding of Ethernet networking and the TCP/IP protocol suite.
- Working knowledge of VLANs, 802.1Q trunking, STP/RSTP, link aggregation, ARP, DHCP, DNS, routing, and network segmentation.
- Experience troubleshooting enterprise switches, routers, network appliances, and physical network connectivity.
- Strong knowledge of fiber-optic and copper cabling systems, including structured cabling, patch panels, cross-connects, and carrier circuits.
- Experience using network monitoring and troubleshooting tools to diagnose connectivity, performance, and infrastructure issues.
- Ability to interpret network diagrams, rack elevations, circuit documentation, and technical procedures.
- Strong understanding of incident, problem, and change-management processes.
- Ability to troubleshoot network and infrastructure issues in a mission-critical environment.
- Strong written and verbal communication skills, attention to detail, operational discipline, and ability to work effectively across technical teams.
- Ability to regularly stand, walk, bend, reach, climb ladders, work within and around equipment racks, and safely lift and move equipment weighing up to 50 pounds.
- Ability to work in data center environments with varying noise levels and temperatures while wearing required PPE.
Nice To Haves
- Experience supporting large-scale or high-availability data center environments.
- Experience with Juniper Networks equipment or comparable enterprise networking platforms.
- Experience with optical networking, transceivers, fiber testing, and optical power measurement.
- Familiarity with network monitoring, Data Center Infrastructure Management (DCIM), ticketing, and configuration-management systems.
- Familiarity with ISO/IEC 27001, SOC 2, ITIL, and formal change-management practices.
- CCNA, CCNP, Network+, BICSI, or another relevant industry certification.
- Experience with Alpeta Access Control Application or Milestone Enterprise VMS.
- Familiarity with Building Management Systems (BMS).
- Relevant professional, hands-on, educational, military, trade, or industry experience may provide the skills and knowledge needed to succeed at DataOne.
Responsibilities
- Monitor, troubleshoot, and maintain production data center network infrastructure, including switches, routers, firewalls, network appliances, and optical equipment.
- Perform Layer 1, Layer 2, and basic Layer 3 troubleshooting involving connectivity, VLANs, trunking, link aggregation, routing, packet loss, latency, and interface issues.
- Install, configure, replace, and validate network equipment; perform rack-and-stack, patching, labeling, and cable-management activities.
- Support copper, single-mode, and multimode fiber infrastructure, including cross-connects, fiber troubleshooting, cleaning, inspection, and basic testing.
- Respond to network incidents, outages, and degraded services; perform advanced troubleshooting and escalate to Network Engineering, carriers, or vendors when needed.
- Coordinate carrier circuit installations, turn-ups, testing, troubleshooting, and network handoffs.
- Support network deployments, migrations, upgrades, capacity expansions, maintenance windows, and lifecycle replacement projects.
- Perform network-related remote-hands and smart-hands activities, including equipment installation, removal, relocation, and hardware replacement.
- Maintain network diagrams, port assignments, rack elevations, circuit records, SOPs, troubleshooting guides, and other technical documentation.
- Mentor junior Network Operations Technicians and provide technical guidance during troubleshooting and maintenance activities.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) retirement plan with company match up to 3%
- PTO
- Annual performance-based bonus opportunity
- Company equity opportunity for eligible positions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
