Network Operations Engineer — IT Infrastructure
About The Position
SoFi Tech Solutions is a financial technology company providing software products and services to fintechs and financial institutions. The Network Operations Engineer helps keep the company’s corporate network running across offices, colocation data centers, cloud environments, and remote access. The role involves troubleshooting and resolving network issues, carrying out planned changes, and maintaining monitoring and documentation. The engineer collaborates with the Network Architect, SRE, Cloud Engineering, Cybersecurity, and IT Support teams to maintain reliable and secure networks in a regulated financial-services setting. The position supports office networks using Cisco Catalyst 9300 switches, Aruba Wi-Fi 6E, redundant security edges, and dual ISP circuits. It also supports firewall and secure-access platforms, cloud connectivity, vendor and carrier relationships, network projects, and audit evidence for SOX, PCI, and banking regulator reviews. The position includes an on-call rotation and occasional travel to offices.
Requirements
- Bachelor’s degree plus 2–3 years of experience, or a master’s degree plus 2 years of programming experience, in software engineering, computer science, or a related field.
- Solid knowledge of networking fundamentals, including TCP/IP, subnetting, VLANs, trunking, spanning tree, LACP, DHCP, DNS, and NAT.
- Working knowledge of BGP and OSPF.
- Hands-on experience configuring and troubleshooting Cisco switches, such as Catalyst or Meraki.
- Experience supporting enterprise wireless; Aruba/HPE experience is preferred.
- Experience with next-generation firewalls and VPNs, such as Palo Alto Networks or Zscaler.
- Comfort using troubleshooting tools such as packet captures (Wireshark), traceroute, and monitoring dashboards.
- Experience working in a ticketing and change-management process such as ServiceNow.
- Exceptional communication skills and a customer-service mindset, including the ability to explain issues clearly to non-technical colleagues.
- Willingness to join an on-call rotation and travel to offices occasionally.
Nice To Haves
- Basic AWS networking knowledge, including VPCs, security groups, Transit Gateway, and Route 53.
- Experience with Datadog or other network monitoring tools.
- Scripting or automation skills, such as Python, Ansible, or APIs.
- Experience at a bank, fintech, or other regulated company.
- Certifications such as CCNA/CCNP, Aruba ACMA/ACMP, PCNSA, or Network+.
Responsibilities
- Run day-to-day network operations for offices and colocation data centers.
- Handle tickets and requests from internal channels and ServiceNow, escalating when needed.
- Troubleshoot and resolve incidents involving wired and wireless networks, firewalls, VPNs, and internet connectivity; identify root causes and document incidents.
- Support office networks using stacked Cisco Catalyst 9300 switching, Aruba Wi-Fi 6E (AP-635 and Aruba Central), redundant security edges, and dual ISP circuits.
- Carry out planned changes under change management, including VLANs, switch ports, wireless SSIDs, firewall rules, firmware upgrades, and hardware replacements.
- Support firewall and secure-access platforms such as Palo Alto Networks and Zscaler with Cybersecurity, including policy updates, remote-access troubleshooting, and log reviews.
- Troubleshoot site-to-site VPN, BGP, and DNS issues, including Route 53 and Cloudflare, with Cloud Engineering.
- Monitor network health using Datadog, SNMP, and Aruba Central; tune alerts, track uptime against the 99.99% site target, and participate in an on-call rotation.
- Work with ISPs and carriers on outages and orders, and handle hardware RMAs and support cases.
- Maintain network diagrams, runbooks, IP and VLAN records, and the ServiceNow CMDB inventory.
- Support office openings, office refreshes, hardware lifecycle replacements, and modernization work such as 802.1X/NAC, QoS, and out-of-band management, including occasional travel to offices.
- Provide audit evidence for SOX, PCI, and banking regulator reviews, such as configuration backups, change records, and access reviews.
Benefits
- Competitive benefits; details are available on the company’s Benefits at SoFi & Galileo page.
- The role may be eligible for a bonus and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
