Network Operations Engineer

World Wide Technology Holding•New York, NY

23h

About The Position

The Network Operations Engineer monitors, maintains, troubleshoots, and optimizes LAN, WAN, SD-WAN, wireless, data center, and cloud networks supporting public sector customers, including federal, state, and local government and education. The role helps ensure high availability, security, and compliance with government standards across mission-critical environments. Support may be onsite or remote as requested. Preferred locations are New York and New Jersey.

Requirements

At least 4 years of experience working for a large transit authority.
At least 4 years of CMDB and Route Switch support experience.
Understanding of primary network protocols.
Complex troubleshooting and problem-solving skills.
Understanding of cloud networking concepts.

Responsibilities

Configure and manage Cisco routers and switches.
Troubleshoot technical networking issues.
Perform network operations activities as directed by the customer.
Manage and administer SolarWinds.
Understand and configure operating systems, DNS, and DHCP.
Support basic LAN, WAN, and WLAN architecture and network design.
Attend biweekly one-to-one meetings, submit weekly status reports, and complete weekly time reporting.
Provide onsite or remote support as requested.
Respond to customer-facing questions, issues, and concerns.