Network Operations Engineer II

Astreya•Denver, CO

1d•$75,240 - $118,800•Onsite

About The Position

The Network Operations Engineer II is an in-office Tier 2 NOC role in Denver, Colorado, responsible for advanced troubleshooting, fault isolation, incident escalation, and optimization across a globally distributed data center network. The engineer serves as the primary escalation point for Tier 1 engineers, takes ownership of complex cases, and drives issues through resolution. The role also contributes to process improvements, automation, monitoring enhancements, capacity planning, and network optimization. The position supports network infrastructure operations across routing and switching devices, circuits, hardware, and data center facilities. It includes responding to network incidents, coordinating with engineering and facilities teams, maintaining incident and change documentation, managing ticket queues and SLAs, supporting hardware replacement processes, and improving operational procedures.

Requirements

Expertise in data center networking, including rack installations, routers, switches, VLANs, and routing protocols such as BGP, OSPF, and MPLS.
Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
Hands-on experience with network monitoring tools such as SolarWinds, Nagios, PRTG, or similar.
Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
Experience capturing and analyzing network traffic for troubleshooting.
Proficiency with ticketing systems such as ServiceNow, Jira, or equivalent.
Strong analytical skills, a problem-solving mindset, and the ability to work autonomously.
Excellent communication and documentation skills for incident tracking and resolution.
Ability to work in a fast-paced, mission-critical environment.
Strong ownership, urgency, and drive in troubleshooting and resolving network issues.
Bachelor’s degree in Computer Science, Networking, or a related field, or equivalent experience; work experience may substitute for a degree.
At least 5 years of network operations experience, with a focus on IP and/or optical networks.

Nice To Haves

CCNP (Cisco Certified Network Professional) certification.
JNCIP (Juniper Networks Certified Internet Professional) certification.
ITIL v4 certification for incident and service management.

Responsibilities

Operate and troubleshoot a globally distributed data center network, including routing and switching devices.
Isolate and resolve Layer 1–3 network issues and diagnose failures across different network device types.
Own complex cases escalated from Tier 1 engineers and drive them to successful resolution.
Manage and escalate critical events, communicating clearly with stakeholders.
Troubleshoot network circuits and hardware, including patch panels, optics, and cabling.
Provide hands-on support for network incidents and collaborate with engineering teams as needed.
Support data center network repair issues and assist other team members.
Act as the escalation point of contact during business hours for troubleshooting, tooling, and process issues.
Coordinate with data center facilities teams on maintenance activities that affect network infrastructure.
Own incident response processes, escalating to higher-level support teams when necessary.
Respond rapidly to major network incidents and support SEV initiation and resolution processes.
Monitor network infrastructure ticket queues and ensure timely, accurate responses to alerts.
Document incident resolution steps and maintain accurate ticketing-system logs.
Proactively identify and resolve network performance issues and optimize configurations.
Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
Contribute to monitors, alerts, dashboards, and performance metrics for continuous improvement.
Identify opportunities for automation and provide feedback on recurring issues to refine troubleshooting procedures and SOPs.
Participate in network optimization, capacity planning, and scaling initiatives.
Document and optimize operational processes and procedures in alignment with best practices.
Follow RMA processes and coordinate with vendors for hardware replacements.
Maintain accurate inventory and documentation in collaboration with audit and asset management teams.
Monitor tickets for SLA adherence and prompt resolution.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options); Kaiser HMO option for California employees only.
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, where available by location.
Continuing education and professional development through platforms including Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and subject to a cap.
Paid time off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.