Network Operations Engineer

Connecticut Water Service, Inc.•Cromwell, CT

16h•$85,204 - $202,774•Onsite

About The Position

H2O America is seeking a Network Operations Engineer to join its team. H2O America is the parent organization of San Jose Water, Connecticut Water, Maine Water, and Texas Water, delivering high-quality water and service while investing in the communities it serves. This mid-level position manages and optimizes complex networks throughout H2O America. The role plans and executes network upgrades, resolves advanced technical issues, and collaborates with cross-functional teams to support business needs. It requires strong communication and problem-solving skills to execute networking projects and streamline processes. The position is based at one of the listed locations: Cromwell, Connecticut; Saco, Maine; San Jose, California; or New Braunfels, Texas. Travel to remote sites is required as needed. Occasional evening and weekend work is required as part of an on-call rotation, to meet deadlines, or to address emergencies. H2O America describes the work environment as challenging and rewarding and offers a competitive salary and benefits package. Salary ranges vary by state: CT/ME $92,106–$165,791; CA $112,675–$202,774; TX $85,204–$153,388.

Requirements

Bachelor’s degree and/or 5+ years of network engineering experience.
Valid driver’s license.
Hold relevant certifications required for the team’s needs or directed by management.
Strong understanding of configuring network equipment, including routers, switches, firewalls, and SD-WAN, as well as cloud-based networking.
Proficiency configuring Cisco, Juniper, or equivalent network equipment.
Experience with network monitoring and security tools.
Excellent communication, organization, and analytical skills.
Demonstrated project management skills.

Nice To Haves

Knowledge of ITIL 4 processes.

Responsibilities

Design, implement, and manage LAN/WAN infrastructure and services.
Troubleshoot Tier II and some Tier III helpdesk tickets, resolve complex network issues, and escalate incidents as necessary.
Analyze network performance and recommend improvements.
Configure, maintain, and monitor routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.
Monitor for security threats and implement security best practices for network infrastructure.
Create and maintain accurate documentation of network systems and procedures.
Work with and steward relationships with outside agencies or vendors on support issues relating to enterprise systems.
Research emerging technologies to enhance network performance and provide operating efficiencies.
Mentor junior team members and provide technical guidance.
Maintain adherence to cybersecurity principles, ethics practices, and company policies.
Travel to remote sites as needed to provide on-site support.
Complete occasional evening and weekend work as part of an on-call rotation, to meet deadlines, or to address emergencies.
Perform other duties or special projects as required or assigned.