Network Operations Engineer

Penumbra • Alameda, CA

1d • $120,000 - $175,000 • Onsite

About The Position

The Network Operations Engineer provides operational and implementation support for network, wireless, firewall, DNS, DHCP, LAN, incident, and change activities. The role monitors and troubleshoots network infrastructure, resolves user incidents during company business hours, performs network changes and implementations, and provides occasional off-shift support for major outages. The engineer works with Network Engineering, Network Security, and Administration on maintenance and process improvement, participates in network technology design and business project teams, and assesses the production impact of proposed hardware and software changes.

The position also requires adherence to the Company’s Quality Management System and applicable domestic and global quality, security, privacy, and compliance requirements. The engineer helps ensure departmental adherence to these requirements and performs other work-related duties as assigned.

The work is performed in a general office environment, with on-site work required and possible business travel of 0%–10%. The role includes rotating after-hours on-call duty and flexibility to switch weekend days off with weekdays to avoid disruption to 24/7 production environments. It may involve potential exposure to blood-borne pathogens, lifting and moving items up to 50 pounds, and occasional equipment racking during site builds or expansions. Employees must be able to move between buildings and floors, remain stationary and use standard office equipment for extended periods, access office supplies, read and prepare written materials, and communicate with employees at all levels.

Requirements

• Bachelor’s degree in computer engineering or a related field with 5 or more years of experience, or an equivalent combination of education and experience.
• At least 5 years of experience in network operations and managing network devices and firewall infrastructure.
• At least 5 years of experience installing and building network infrastructure.
• In-depth knowledge of network hardware and software technologies and best practices.
• Good knowledge of Palo Alto Networks firewall architecture, ACLs, policies, NATs, IPsec VPNs, and GlobalProtect VPNs.
• Understanding and practical experience with technologies such as Cisco SDA, ISE, and VXLAN.
• Knowledge of a network technology discipline, such as IP routing and switching, routing protocols (OSPF and BGP), WAN, IPsec, Palo Alto firewalls, packet analysis, SD Access, DNAC, Cisco ISE, infrastructure, or IT tools.
• Excellent troubleshooting skills for identifying and resolving complex networking issues.
• Strong understanding of DNS and experience deploying and managing internal and external DNS environments.
• Experience managing different load balancer solutions.
• Experience with cloud networking and cloud connectivity.
• Ability to work well on a team, take accountability for assigned tasks, and follow them through to completion.
• Strong written, verbal, customer-facing, and formal presentation communication skills.
• Ability to proactively learn the organization and its processes, and understand incident and change management principles and organizational best practices.
• Required R&S and/or DC CCNA certification.
• Willingness and ability to work on site.
• Ability to be available for rotating on-call duty during off hours and to switch weekend days off with weekdays when necessary.
• Ability to lift and move items weighing up to 50 pounds and move between buildings and floors.
• Ability to remain stationary and use a computer or other standard office equipment for extended periods.
• Ability to read, prepare emails, produce documents and spreadsheets, access office supplies, and communicate and exchange accurate information with employees at all levels.

Nice To Haves

• Knowledge of routing and switching design.
• CCNP certification.
• Experience with SolarWinds IT infrastructure monitoring and provisioning.
• LAN switching experience, including VLAN, VTP, and STP.
• Solid understanding of ISIS, OSPF, and BGP routing protocols.
• Working knowledge of wireless networks, including WLC 9800, 3500 access points, and 9120 access points.
• Knowledge of Cisco Catalyst 9000 series, Palo Alto firewalls, Nexus 93k series, APC UPS, and out-of-band networks.
• Network hardware or software/OS testing and validation experience.
• Scripting or programming skills.
• Experience in the medical device, pharmaceutical, biotech, or another regulated industry.
• Willingness to travel for business, as needed (0%–10%).

Responsibilities

• Monitor network infrastructure, troubleshoot issues, and actively handle user incidents during company business hours.
• Provide medium- to high-complexity network support, including occasional off-shift support during major outages.
• Work with Network Engineering, Network Security, and Administration on maintenance tasks and participate in process improvement.
• Perform medium- to high-complexity network changes and implementations.
• Participate in the network technology design process.
• Analyze potential network software and hardware changes or enhancements to determine their impact on the existing production environment.
• Work as a member of project teams on business projects.
• Follow the Company’s Quality Management System (QMS) and applicable domestic and global quality regulations, standards, and procedures.
• Understand and follow applicable security, privacy, and compliance principles, regulations, standards, and procedures.
• Ensure other department members follow the QMS and applicable regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Benefits

• Competitive compensation package and equity program, when applicable.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• 401(k) with employer match.
• Paid parental leave.
• Eleven paid company holidays per year.
• At least 15 days of accrued vacation per year, increasing with tenure.
• Paid sick time in compliance with applicable laws.
• Collaborative teamwork environment with ongoing learning and performance recognition.
• Opportunity to contribute to therapies for serious diseases.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior