Network Operations Engineer II

Astreya • Denver, CO

2d • Onsite

About The Position

The Network Operations Engineer II is a Tier 2 escalation resource supporting a globally distributed data center network. The role performs advanced troubleshooting, fault isolation, incident escalation, and network optimization across network infrastructure, routing, and switching. It takes ownership of complex cases escalated by Tier 1 engineers and drives them through resolution, while also contributing to process improvements, automation, and monitoring enhancements.

The position provides operational support for data center network repair, infrastructure incidents, network monitoring, and maintenance coordination. It documents incident responses and network changes, supports asset and vendor processes, and participates in optimization, capacity planning, and scaling initiatives. The position is onsite in Denver, Colorado.

Candidates should have expertise in data center networking and Layer 1–3 troubleshooting, experience with monitoring and ticketing tools, and at least five years of network operations experience focused on IP and/or optical networks. A bachelor's degree in a relevant field or equivalent experience is required; work experience may substitute for a degree. CCNP, JNCIP, and ITIL v4 certifications are preferred.

The stated base salary range is $72,960–$115,200 USD. Astreya describes comprehensive benefits for regular full-time employees, including health coverage, retirement, paid time off, and professional development offerings.

Requirements

• Expertise in data center networking, including rack installations, routers, switches, VLANs, and routing protocols such as BGP, OSPF, and MPLS.
• Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
• Hands-on experience with network monitoring tools such as SolarWinds, Nagios, PRTG, or similar.
• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
• Experience capturing and analyzing network traffic for troubleshooting.
• Proficiency with ticketing systems such as ServiceNow, Jira, or equivalent.
• Strong analytical and problem-solving skills, with the ability to work autonomously.
• Excellent communication and documentation skills for incident tracking and resolution.
• Ability to work in a fast-paced, mission-critical environment.
• Strong ownership, urgency, and drive in troubleshooting and resolving network issues.
• Five or more years of network operations experience focused on IP and/or optical networks.
• Bachelor's degree in Computer Science, Networking, or a related field, or equivalent experience; work experience can substitute for a degree.

Nice To Haves

• CCNP (Cisco Certified Network Professional) certification.
• JNCIP (Juniper Networks Certified Internet Professional) certification.
• ITIL v4 certification for incident and service management.

Responsibilities

• Operate and troubleshoot a globally distributed data center network, including routing and switching devices.
• Isolate and resolve Layer 1–3 network issues and diagnose errors or failures across network device types.
• Take ownership of cases escalated by Tier 1 engineers and drive them to resolution.
• Manage and escalate critical events, communicating with stakeholders.
• Troubleshoot network circuits and hardware, including patch panels, optics, and cabling.
• Provide hands-on incident support and collaborate with engineering teams when needed.
• Provide Tier 2 support for data center network repair issues and assist Tier 1 engineers with advanced troubleshooting.
• Serve as the business-hours escalation point for troubleshooting, tooling, and process issues.
• Coordinate with data center facilities teams on maintenance affecting network infrastructure.
• Own incident response processes, escalating to higher-level support teams when necessary.
• Respond to major network incidents and support SEV initiation and resolution processes.
• Monitor data center network ticket queues and ensure timely, accurate responses to alerts.
• Track and document incident resolution steps in ticketing systems.
• Proactively identify and resolve network performance issues and optimize configurations.
• Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
• Contribute to monitors, alerts, dashboards, and performance metrics for continuous improvement.
• Identify opportunities for automation and improve operational efficiency.
• Provide feedback on recurring network issues and refine troubleshooting procedures and SOPs.
• Participate in network optimization, capacity planning, and scaling initiatives.
• Document and optimize operational processes and procedures in alignment with best practices.
• Follow RMA processes and coordinate hardware replacements with vendors.
• Maintain accurate inventory and documentation in collaboration with audit and asset management teams.
• Monitor tickets for SLA adherence and prompt issue resolution.

Benefits

• Medical coverage through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
• Dental insurance through UHC Nationwide.
• Vision insurance through UHC.
• Flexible Spending Account for health and dependent care.
• Pre-tax commuter benefit for parking and transit, depending on location.
• Continuing education and professional development through platforms such as Udemy and Coursera.
• Corporate wellness program through Goomi Group.
• Employee Assistance Program.
• Wellness Days.
• 401(k) plan.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Critical illness, critical hospital, and voluntary accident insurance.
• Tuition reimbursement, available six months after start date and subject to a cap.
• Paid time off, accrued and prorated, up to 120 hours annually.
• Paid holidays.
• Statutory leaves, paid time, and other ancillary benefits required by state and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level