Network Operations Engineer

Penumbra • Alameda, CA

3d • Onsite

About The Position

The Network Operations Engineer provides operational and implementation support for network, wireless, firewall, DNS, DHCP, LAN, incident, and change management activities. The role monitors and troubleshoots network infrastructure, handles user incidents during business hours, performs medium- to high-complexity network support, changes, and implementations, and may provide off-shift support during major outages. The engineer works with Network Engineering, Network Security, and Administration on maintenance and process improvements; participates in network technology design and project teams; and assesses the impact of proposed software and hardware changes on production environments.

The role is expected to comply with the Company’s Quality Management System and applicable domestic and global quality, security, privacy, and compliance requirements, and to ensure other department members follow relevant requirements. The position is based in a general office environment and requires a willingness and ability to work onsite. Business travel may range from 0% to 10%, and the engineer must be available for rotating on-call duty outside regular hours. Weekend days off may need to be switched with weekdays to avoid disruption to 24/7 production environments. The work may include occasional site-building or expansion assistance, including mounting and racking equipment.

Requirements

• Bachelor’s degree in computer engineering or a related field with at least 5 years of experience, or an equivalent combination of education and experience.
• At least 5 years of experience in operations and managing network devices and firewall infrastructure.
• At least 5 years of experience installing and building network infrastructure.
• In-depth knowledge of network hardware and software technologies and best practices.
• Good knowledge of Palo Alto Networks firewall architecture, ACLs, policies, NATs, IPsec VPNs, and GlobalProtect VPNs.
• Understanding and practical experience with technologies such as Cisco SDA, ISE, and VXLAN.
• Knowledge of a network technology discipline, such as IP routing and switching, routing protocols (OSPF and BGP), WAN, IPsec, Palo Alto firewalls, packet analysis, SD Access, DNAC, Cisco ISE, infrastructure, or IT tools.
• Excellent troubleshooting skills, including identifying and resolving complex networking issues.
• Strong understanding of DNS and experience deploying and managing internal and external DNS environments.
• Experience managing different load balancer solutions.
• Experience with cloud networking and cloud connectivity.
• Ability to work well on a team, take accountability for assigned tasks, and follow them through to completion.
• Strong written, verbal, customer-facing, and formal presentation communication skills.
• Ability to proactively develop an in-depth understanding of the organization and its processes, incidents, change management principles, and organizational best practices.
• Willingness and ability to work onsite and participate in rotating off-hours on-call duty.
• Ability to move between buildings and floors, remain stationary and use a computer or standard office equipment for extended periods, read and prepare emails and documents and spreadsheets, access office supplies or file cabinets, and communicate and exchange accurate information with employees at all levels.
• Ability to lift and move up to 50 pounds.

Nice To Haves

• Knowledge of routing and switching design.
• CCNP certification; R&S and/or DC CCNA is listed as required.
• Experience with SolarWinds IT infrastructure monitoring and provisioning.
• LAN switching experience, including VLAN, VTP, and STP.
• Solid understanding of ISIS, OSPF, and BGP routing protocols.
• Working knowledge of wireless networks, including WLC 9800, 3500 access points, and 9120 access points.
• Knowledge of Cisco Catalyst 9000 series, Palo Alto firewalls, Nexus 93k series, APC UPS, and out-of-band networks.
• Network hardware or software/OS testing and validation experience.
• Scripting or programming skills.
• Experience in the medical device, pharmaceutical, biotech, or another regulated industry.

Responsibilities

• Monitor network infrastructure, troubleshoot issues, and actively handle user incidents during company business hours.
• Provide medium- to high-complexity network support, including occasional off-shift support during major outages.
• Work with Network Engineering, Network Security, and Administration on maintenance tasks and participate in process improvement.
• Perform medium- to high-complexity network changes and implementations.
• Participate in the network technology design process.
• Analyze potential network software and hardware changes and enhancements to determine their impact on the existing production environment.
• Work as a member of project teams on business projects.
• Adhere to the Company’s Quality Management System (QMS) and applicable domestic and global quality system regulations, standards, and procedures.
• Understand and comply with applicable security, privacy, and compliance principles, regulations, standards, and procedures.
• Ensure other department members follow applicable QMS requirements, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Benefits

• Competitive compensation package and equity program, when applicable.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• AD&D insurance.
• Short- and long-term disability insurance.
• 401(k) with employer match.
• Paid parental leave.
• Eleven paid company holidays per year.
• At least fifteen days of accrued vacation per year, increasing with tenure.
• Paid sick time in compliance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior