Multi Agency Communications Center (MACC) 911, WA - Network & Infrastructure Manager
About The Position
The Multi Agency Communications Center (MACC 911) is hiring its first Network & Infrastructure Manager. Reporting to the Director and serving as a peer to the Public Safety Systems Manager, the role leads the networks, servers, cloud and identity platforms, cybersecurity, backup and recovery, and critical facility systems supporting Grant County’s primary 911 center. The Manager supervises the Information Services Technician and is responsible for responsive technical support to dispatchers. No emergency communications background is required. The position calls for a hands-on, service-oriented technology leader who can troubleshoot enterprise infrastructure, build stable and well-documented systems, reduce single points of failure, cross-train colleagues, and develop staff. The Manager should understand or be eager to learn the demands of a 24/7 public safety operation. Occasional after-hours or emergency response is required. MACC 911 is an independent governmental entity established in 1995 through an interlocal agreement under Washington law. It operates Grant County’s primary 911 answering and dispatch center for law enforcement, fire, and EMS agencies. The organization emphasizes trusted service, teamwork, and integrity. The stated annual salary range is $125,552.71–$160,366.83.
Requirements
- Bachelor’s degree in information technology, computer science, cybersecurity, network engineering, information systems, or a related field; relevant progressively responsible professional experience may substitute for formal education on a year-for-year basis.
- Five years of progressively responsible professional IT experience involving enterprise network, server, systems, cloud, cybersecurity, or infrastructure administration, including substantial independent responsibility for production systems.
- Substantial hands-on competence across multiple enterprise infrastructure domains.
- Demonstrated project leadership, vendor and contractor coordination, and sound risk-based judgment.
- Commitment to responsive technical service.
- Valid driver’s license and ability to travel to supported locations.
- Eligibility for security-sensitive system access and successful completion of appropriate background screening.
- Availability for occasional after-hours or emergency response.
Nice To Haves
- Prior supervisory or management experience; strong technical leaders with substantial project, mentoring, and vendor management experience will also be considered.
- Relevant certifications in Microsoft, Cisco, CompTIA, VMware, cloud, cybersecurity, infrastructure, or project management.
- Experience in a mission-critical 24/7 setting such as 911, public safety, healthcare, or utilities.
- Experience with Azure/AWS, enterprise networking, virtualization, backup and disaster recovery, endpoint management, SD-WAN/telecommunications, and resilient connectivity.
- Familiarity with CJIS/ACCESS or other regulated security environments.
Responsibilities
- Lead the organization’s networks, servers, cloud and identity platforms, cybersecurity, backup and recovery, and critical facility systems.
- Supervise the Information Services Technician and develop staff.
- Provide responsive technical support to dispatchers.
- Build stable, documented systems and reduce single points of failure.
- Cross-train others, including the Public Safety Systems Manager.
- Lead projects and coordinate vendors and contractors.
- Travel to supported locations as needed.
- Be available for occasional after-hours or emergency response.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
