911 Emergency Communications Director

Bernalillo County•Albuquerque, NM

1d•$145,787 - $182,250•Onsite

About The Position

The Director of Emergency Communications provides administrative direction for the County’s communications programs, services, and facilities. The role develops and enforces policies, coordinates operations with local, state, and national agencies, and ensures effective staff supervision. The Director oversees budgeting, program implementation, quality assurance, and stakeholder relationships. Director II positions are senior management roles at the top of a department’s organizational structure. They lead managers and supervisors, mentor staff, ensure County policies and initiatives are implemented, evaluate business operations, address challenges, and serve as liaisons to the County Manager’s Office. The role promotes and administers Emergency Communications programs, leads development and training for the department’s Emergency Operations Plan, coordinates communications operations across jurisdictions and agencies, and manages departmental resources, facilities, and technology. It also supports staff engagement, stakeholder communication, service quality, and continuous improvement. The position handles sensitive or confidential information appropriately and performs other duties as required.

Requirements

Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field.
Eleven years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, communication systems project management, and 700 MHz radio communications, and/or microwave communications.
Four years in a managerial role.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training assigned to the position.
Possess a valid New Mexico driver’s license by the employment date, or obtain one within 90 days of hire, and maintain it while employed in the position.
Complete required supervisor training, if applicable.
Strategic thinking and problem-solving.
Policy analysis and development.
Leadership and team collaboration.
Process improvement and performance measurement.
Exceptional communication and presentation skills.
Ability to navigate politically sensitive and high-profile issues.

Responsibilities

Provide executive leadership and direction for departmental operations, programs, and staff.
Develop and implement strategic plans, policies, and procedures to achieve departmental goals.
Oversee departmental budgeting, financial management, and resource allocation.
Ensure compliance with federal, state, and local laws, regulations, and standards.
Collaborate with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
Monitor and evaluate program effectiveness and recommend and implement improvements.
Supervise and mentor managers and staff, fostering accountability and excellence.
Represent the department in public meetings, hearings, and community engagement activities.
Prepare and present reports, proposals, and recommendations to County leadership.
Promote and administer Emergency Communications programs.
Lead development and training for the department’s Emergency Operations Plan (EOP).
Coordinate communication operations across jurisdictions and agencies.
Foster staff engagement and collaborative work environments.
Inform stakeholders about system operations and updates.
Prepare and manage the department’s budget; monitor expenditures and ensure fiscal compliance.
Optimize the use of departmental resources and budgets.
Build relationships with internal departments, emergency services, and community groups.
Attend public meetings and assess legislative impact.
Implement new programs and improve current services.
Manage departmental resources, including facilities and technology.
Ensure high-quality service delivery and performance.
Handle sensitive or confidential information appropriately.
Perform other duties as required.