911 Operations Emergency Communications Engineer

Ariel Partners•Brooklyn, NY

About The Position

The Emergency Communications Senior Engineer, reporting to the Director of Emergency Communications within the Public Safety and Emergency Management division, provides support and engineering oversight for communications services and technologies used by NYC 911 and emergency response services. The role supports emergency communications infrastructure, telecommunications services, and systems serving New York City residents and visitors.

Requirements

At least 8 years of experience in network support and LAN/WAN troubleshooting.
At least 8 years of experience in communications routing, transport, and delivery across wireline, wireless, and VoIP.
At least 8 years of experience using documentation tools such as MS Excel, MS Visio, and MS Word.
Working knowledge of networking hardware and topologies.
Working knowledge of telecommunications cabling standards and ability to pull and terminate cabling in varied customer environments.
Working knowledge of computing systems and hardware.
Experience with LEC circuit termination and turn-up.
Ability to perform physical work related to the job.
Ability to follow detailed job documents.
Willingness to travel within the NYC region to meet customer SLAs.
Willingness to work on-call, after hours, and weekends when required.

Nice To Haves

Bachelor’s degree from an accredited college in computer science or a related area of study.
Strong oral, written, and presentation skills, including the ability to communicate credibly and confidently in clear, concise language.
Experience with emergency communications infrastructure, systems, applications, and related technologies.
Knowledge of E911 call routing, selective routing, trunking, and location-based routing.
Knowledge of DMS and ACD systems.
Knowledge of ANI/ALI services and functionality.
Knowledge of 9-1-1 call-handling systems.
Knowledge of land-mobile-radio systems and P25 conventional and trunked networks.
Knowledge of NG9-1-1 ESiNET call routing.
Knowledge of SMS, RTT, TCC routing, and SMS aggregation.
Knowledge of GIS and location-based identification systems.

Responsibilities

Oversee vendors supporting emergency communications, telecommunications services, and infrastructure.
Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.
Deploy, support, configure, and test Emergency Communications network infrastructure, including equipment racking and cabling.
Provide technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City Public Safety Answering Centers.
Provide technical support for Text-to-911 services, including inbound and outbound SMS, MMS, and RTT technology and services.
Provide technical support and oversight for vendor-managed ESiNET services and systems.
Provide technical support for Public Safety Unified Communications systems and services.
Support emergency point-to-point communications, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications.
Triage and investigate communication, infrastructure, and service-failure incidents, identify root causes, and remediate issues.
Support 911 and TT911 test environments in the 911 lab and validate test cases and results.
Provide Emergency Communication technology asset-management support and oversight.