911 Operations Emergency Communications Engineer

Ariel Partners•New York, NY

1d•Onsite

About The Position

The Emergency Communications Engineer is part of the Public Safety and Emergency Management division and reports to the Director of Emergency Communications. The role supports communication services and technologies used by NYC 911 and emergency response services for New York City residents and visitors. The position is 100% on-site, and the employer states that it is seeking to fill the role as soon as possible to avoid impacts to life-safety support services or delays to critical projects.

Requirements

At least 8 years of experience working in a data center or in the field supporting related work.
At least 8 years of experience in network support and LAN/WAN troubleshooting.
At least 8 years of experience in communications routing, transport, and delivery across wireline, wireless, and VoIP.
At least 8 years of experience using documentation tools such as MS Excel, MS Visio, and MS Word.
Working knowledge of networking hardware and topologies.
Working knowledge of telecommunications cabling standards and ability to pull and terminate cabling in varied customer environments.
Working knowledge of computing systems and hardware.
Experience with LEC circuit termination and turn-up.
Ability to perform physical work related to the job.
Ability to follow detailed job documents.
Willingness to travel within the NYC region to meet customer SLAs.
Willingness to work on call, after hours, and weekends when required.

Nice To Haves

Bachelor’s degree from an accredited college in computer science or a related area of study.
Strong oral, written, and presentation skills, with the ability to communicate credibly and confidently in clear, concise language.
Experience with Emergency Communications infrastructure, systems, applications, and related technologies.
Knowledge of E911 call routing, selective routing, trunking, and location-based routing.
Knowledge of DMS and ACD systems.
Knowledge of ANI/ALI services and functionality.
Knowledge of 9-1-1 Call Handling Systems.
Knowledge of land-mobile-radio systems and P25 conventional and trunked networks.
Knowledge of NG9-1-1 ESInet call routing.
Knowledge of SMS, RTT, TCC routing, and SMS aggregation.
Knowledge of GIS and location-based identification systems.

Responsibilities

Oversee vendors supporting emergency communications, telecommunications services, and infrastructure.
Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.
Deploy and support Emergency Communications network infrastructure, including equipment racking and cabling.
Configure and test Emergency Communications network infrastructure.
Provide technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
Provide technical support for Text-to-911 services, including inbound and outbound SMS, MMS, and RTT technology and services.
Provide technical support and oversight for vendor-managed ESInet services and systems.
Provide technical support for Public Safety Unified Communications systems and services.
Provide technical support for emergency point-to-point communications, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications.
Triage and investigate communication, infrastructure, and service failure incidents, including identifying root causes and remediation.
Support 911 and TT911 test environments in the 911 lab and validate test cases and results.
Provide Emergency Communication technology asset management support.