911 Dispatcher (Communications Deputy)

PARISH OF NATCHITOCHES SHERIFF & EX-OFFICIO • Natchitoches, LA

7d • Onsite

About The Position

The 911 Dispatcher (Communications Deputy) receives and evaluates public calls concerning crimes, fires, medical emergencies, and other matters. The role answers emergency and non-emergency service phones, dispatches appropriate emergency services, and services and maintains related equipment. Work is performed within general guidelines, with methods and sequences developed under general supervision and decisions made within defined parameters.

The position is performed in an office environment and follows a monthly rotating Pitman schedule of 12-hour shifts, typically divided between day and night shifts. The schedule may include nights, weekends, and holidays as required. Employees are expected to work in the event of a hurricane, major storm, or other natural or human-made disaster that may threaten the area. Limited travel within or outside Natchitoches Parish may be required (0–10%).

Requirements

• At least one year of training in database management, records, clerical work, customer service, or a closely related field.
• At least 21 years of age on the date of hire.
• High school diploma or equivalency.
• No felony, drug, or domestic violence convictions.
• Pass all required pre-employment screenings.
• Valid Louisiana driver’s license.
• Ability to communicate verbally and in writing as required.
• Basic computer skills, including typing, writing reports, and sending and/or receiving email as applicable to the position.
• Ability to meet the stated physical and sensory requirements, including routine computer/keyboard operation.

Responsibilities

• Answer emergency-services phones, record essential information, and dispatch units from law enforcement, fire departments, or other appropriate emergency-response agencies.
• Answer and respond to administrative phones, other communications devices, and citizen requests; determine appropriate action, dispatch assistance when needed, or refer requests to the appropriate service agency.
• Maintain logs, charts, and recordings documenting emergency and non-emergency actions for investigative, administrative, or legal follow-up.
• Maintain accessible emergency reference materials, including computer manuals, maps, repair logs, wrecker logs, standard operating procedures, policy memos, and other references.
• Operate and maintain emergency and non-emergency equipment and systems, including computers, printers, playback systems, CAD, telephone systems, and mapping equipment.
• Attend staff meetings and in-service training, and participate in technical or professional classes, seminars, and conferences.
• Perform routine office tasks such as typing, filing, faxing, phoning, and copying.
• Assist the general public and other governmental agencies.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED