Network Infrastructure Engineer

Peckham, Inc.•Lansing, MI

About The Position

The Network Infrastructure Engineer supports Peckham’s enterprise-level networks as part of IT Network Infrastructure and Data Center Support, with a focus on Local Area Networks (LAN). The role configures, monitors, and supports enterprise network infrastructure and troubleshoots issues, including managing support tickets, incidents, service requests, and problems through their full life cycle. The position collaborates with IT and cross-functional teams to implement secure wired and wireless networks and data/voice communication systems, assess requirements, and develop solutions that improve connectivity and efficiency. It also involves maintaining documentation, policies, and procedures; performing routine system and software audits; and participating in projects and assigned after-hours and on-call support.

Requirements

Bachelor’s degree in Information Technology or a related field, or an equivalent combination of education, industry certifications, and experience.
3–5 years of experience in an Information Technology field.
1–3 years of progressive experience with enterprise local area networking technologies.
1–3 years of hands-on experience with Cisco network routers, routing/switching protocols, network switches, and Cisco wireless technologies.
Understanding of and hands-on experience with physical network routers and routing protocols, and network switch technologies.
Analytical and troubleshooting skills to diagnose and resolve network issues.
Proficiency with network monitoring and management tools to ensure optimal performance and security.
Excellent verbal and written communication skills for conveying technical information to non-technical stakeholders.
Strong attention to detail for accurate network configurations and documentation.
Ability to accommodate a flexible work schedule, including nights and weekends.

Nice To Haves

1–3 years of programming experience with Python and YANG/JSON/YAML.
Cisco CCNA.

Responsibilities

Collaborate with IT Network Infrastructure and Data Center Support teams to implement and support secure network, wireless, and data/voice communication systems.
Apply enterprise-level wired and wireless networking knowledge.
Keep informed about current network technologies and hardware platforms and learn about emerging technologies and IT trends.
Follow Peckham’s change management and documentation processes.
Update and maintain Information Technology Department policies and procedures.
Troubleshoot and resolve issues, and manage support tickets, incidents, service requests, and problems through their full life cycle.
Work with cross-functional teams to assess network requirements and develop solutions that enhance connectivity and efficiency.
Document network configurations, processes, and procedures to support knowledge transfer and compliance with best practices.
Perform routine audits of systems and software.
Participate in after-hours support, project work, and on-call rotations as necessary and assigned.
Support Information Technology Department projects and initiatives with fellow IT staff.