Network Field Technician

Pencor Services•Palmerton, PA

4d•$45,000 - $55,000

About The Position

PenTeleData is seeking a Network Field Technician to install, modify, and maintain core and node equipment, as well as customer-purchased equipment used to access its high-speed network. The network spans more than half of Pennsylvania and includes locations in Virginia, New York, and New Jersey. Travel to these locations is required as needed, using a company-provided vehicle. Training and tools will be provided. After training, the successful candidate will join a rotating on-call schedule. Field Technicians work closely with various departments and communicate with telecommunications companies and other third parties. The schedule is Monday, Wednesday, and Friday from 8:00 a.m. to 4:00 p.m., and Tuesday and Thursday from 12:00 a.m. to 8:00 a.m. The role also requires rotating off-hours on-call availability and overtime as needed.

Requirements

Two to four years of education in electrical engineering, computer science, or telecommunications, or an electronic/electrical trade school education; alternatively, at least two years of experience in the electronics, computer, or telecommunications industry.
Established residency in Pennsylvania.
Valid Pennsylvania driver’s license and good driving record.
Valid REAL ID or passport.
LAN/WAN experience.
Experience with and knowledge of Cisco products.
Comprehensive understanding of TCP/IP.
Understanding of routers, hubs, switches, transceivers, and NIDS.
Technical understanding of electronics/electrical systems and a basic understanding of 48V DC.
Knowledge of data transmission technology, including fiber optics, Ethernet, telephony, and fiber networks.
Exceptional customer service skills.
Exceptional oral and written communication skills.
Excellent troubleshooting skills.
Ability to work varied hours, including night shifts on Tuesdays and Thursdays.
Ability to participate in a rotating off-hours on-call schedule.
Ability to work overtime as required.
Ability to use small hand tools.
Ability to lift and carry at least 50 pounds.
Ability to travel within the company’s service footprint as needed.

Responsibilities

Respond to core and customer issues in a timely manner as instructed.
Provide a high level of technical understanding of PenTeleData’s core and customer networks.
Install cable and equipment at core and customer locations as required.
Mentor other employees as required.
Work with telecommunications companies and other third parties to resolve installation and repair problems.
Communicate effectively with customers and other parties to resolve customer or network problems.
Return defective equipment promptly for testing and repair.
Use a laptop and test equipment to test customer connections and repair customer and network services.
Travel to locations within the company’s service footprint as needed.
Perform other duties as needed.