Network Engineer Global Network Operations

Viasat, Inc. • Carlsbad, CA

22h

About The Position

As a Network Engineer within Viasat Government’s Global Network Operations team, you will support mission-critical programs and diverse service offerings by delivering optimal network performance, reliability, and customer experience. You will collaborate with cross-functional teams to design, implement, troubleshoot, and optimize complex network solutions supporting secure, resilient communications for government customers around the globe.

The role involves troubleshooting complex hardware, software, and network failures across standard and non-standard configurations of Viasat- and customer-owned equipment, including integrations across multiple platforms. Work may be performed onsite, through remote login, or by phone with onsite “smart hands.” Responsibilities include advanced support in IP networking and satellite communications/RF, advising remote field service engineers, and helping customers and vendors restore service.

You will identify root causes of failures, which may involve recreating issues in a lab, analyzing logs and repair information, and working with development teams. You will also perform preventative maintenance, trend and analyze network and hub performance, lead assigned network projects, and create and maintain accurate technical and operational documentation. The position requires participation in a rotating on-call schedule with a response time of less than one hour, and travel of up to 30% domestically and internationally.

Requirements

• At least 4 years of experience implementing, administering, and troubleshooting network infrastructure devices, including firewalls, routers, switches, wireless access points and controllers, and monitoring applications.
• Demonstrated knowledge of configuring, installing, resolving issues with, and supporting satellite earth station equipment, including RF performance analysis.
• Proven experience deploying and administering virtual machines and hypervisors.
• Working knowledge of spectrum analyzers.
• Outstanding written and verbal communication skills.
• Ability to participate in a rotating on-call schedule with a response time of less than one hour.
• IAT Level II Certification within 90 days of hire.
• Associate degree in Computer Science, Electrical Engineering, or Information Technology, or equivalent experience.
• U.S. citizenship is required for this U.S. Government position.
• Active DoD Secret Clearance and ability to obtain Top Secret clearance when administratively feasible.
• Ability to travel up to 30% domestically and internationally.

Nice To Haves

• Understanding of bandwidth traffic-shaping protocols and their implementation.
• Hands-on experience working with and troubleshooting VPN technologies, including IPSEC and SSL VPN, VRF, and routing protocols such as OSPF, EIGRP, and BGP.
• Experience with programming languages such as Python, PowerShell, and SQL.
• Experience with automation tools such as Ansible.
• Active CCNA, Sec+, Net+, and/or A+ certifications.
• Ability to work variable and/or extended hours, with teammates or independently.

Responsibilities

• Troubleshoot and correct complex failures involving hardware, software, and network systems across multiple platforms and configurations.
• Support systems onsite, through remote login, or by coordinating with onsite “smart hands.”
• Provide advanced support in IP networking and satellite communications/RF, including advising remote field service engineers and assisting customers and vendors in restoring service.
• Analyze failures to identify root causes, using methods such as lab recreation, log analysis, repair information review, and coordination with development teams.
• Update procedures and provide training to mitigate recurring issues after root causes are identified.
• Perform preventative maintenance on hardware, software, and networks, including inspections, backups, physical maintenance, calibration, measurements, operational checks, and redundancy checks.
• Continuously trend and analyze overall network and individual hub performance using logs, historical cases, direct observation, test terminals, trending software, and dashboards.
• Champion assigned mid- to long-term network projects from start to finish, coordinating internal and external resources and staff.
• Create and maintain trouble tickets, logs, equipment configurations, wiring and system diagrams, circuit information, change-control records, corrective-action reports, and other technical documentation.
• Participate in a rotating on-call schedule with a response time of less than one hour.
• Travel domestically and internationally, up to 30%.

Benefits

• Medical, financial, and other benefits focused on holistic health and wellness.
• Additional cash or stock incentives may be provided as part of the compensation package, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree