Network Engineer I Provisioning

Bluebird Network•Farmington Hills, MI

11h

About The Position

This position is responsible for engineering, provisioning, and Tier II technical support for Bluebird’s IP/MPLS technologies. It provides inside plant engineering for Point of Presence (POP) and collocation sites, manages engineering projects, and provides technical support covering the design, configuration, prioritization, implementation, and documentation of the IP/MPLS network. The role includes creating implementation details and provisioning configurations, upgrading equipment, and troubleshooting IP/MPLS Layer 1 and Layer 2 network elements. It also supports customer installations and the planning and operation of network initiatives.

Requirements

Five to seven years of experience in a telecommunications or optical transport environment, or equivalent technical training.
Flexible work hours as required, including evening and night shifts, overtime, call-ins, weekends, and holidays.
Valid state driver’s license.
Self-motivation and the ability to make independent decisions based on policies, practices, and project requirements.
Strong knowledge of PCs and software applications.
Strong oral and written communication skills.
Strong technical aptitude for new protocols and technologies, with the ability to provide technical support.
Ability to multitask while maintaining composure in a demanding work environment.
Experience with equipment configuration programming.

Nice To Haves

College or technical school degree, or equivalent work experience.
Certified Optical Network training certifications.
Experience with the fundamentals of Carrier Ethernet.
Familiarity with the functions, applications, and configurations of other conventional telecommunications equipment.

Responsibilities

Support the Engineering Director with project management and implementation, detailed network design, and procurement of equipment and materials for Bluebird’s IP/MPLS network.
Maintain accurate network documentation, including CLR/DLRs, work orders, engineering packages, and Bluebird OSS databases.
Provide engineering support for new customer installations, including procurement, provisioning, and coordination of testing and turn-up scheduling.
Support the Business Development and Sales departments in developing products and services.
Provide 24/7 Tier II technical support through an on-call rotation for all major platforms.
Help isolate and resolve problems involving configuration, provisioning, or routing of traffic and services on the Bluebird network.
Document accurate trouble-ticket timelines and notifications for network anomalies and provide technical leadership during network outages.
Provide technical support to planning and operation departments for ongoing network initiatives.
Maintain network traffic management and equipment configurations to ensure optimal performance.
Perform other tasks associated with administering engineering initiatives as required.