Network Engineer I Provisioning

Bluebird Network•Independence, OH

About The Position

The Network Engineer I is responsible for engineering, provisioning, and providing Tier II technical support for Bluebird’s IP/MPLS technologies. The role supports project management and implementation, detailed network design, and procurement of equipment and materials for the IP/MPLS network. It also provides inside-plant engineering for Point of Presence (POP) and collocation sites, along with technical support for the design, configuration, prioritization, implementation, and documentation of the network. The position includes creating implementation details and provisioning configurations, upgrading and troubleshooting IP/MPLS Layer 1 and Layer 2 network elements, and supporting new customer installations through procurement, provisioning, and coordination of testing and turn-up schedules. The engineer also supports Bluebird’s Business Development and Sales departments in developing products and services, and provides technical support to planning and operations teams for ongoing network initiatives. This is a full-time, benefit-eligible position. The role provides 24/7 Tier II technical support through an on-call rotation and requires flexible work hours that may include evenings, nights, overtime, call-ins, weekends, and holidays.

Requirements

5 to 7 years of experience in a telecommunications or optical transport environment, or equivalent technical training.
Flexible work hours as required, including evenings, night shifts, overtime, call-ins, weekends, and holidays.
Valid state driver’s license.
Self-motivated, with the ability to make independent decisions based on policies, practices, and project requirements.
Strong knowledge of PCs and software applications.
Strong oral and written communication skills.
Strong technical aptitude for new protocols and technologies, with the ability to provide technical support.
Ability to multitask while maintaining composure in a demanding work environment.
Experience with equipment configuration programming.

Nice To Haves

College or technical school degree, or equivalent work experience.
Certified optical network training certifications.
Experience with the fundamentals of Carrier Ethernet.
Familiarity with the functions, applications, and configurations of other conventional telecommunications equipment.

Responsibilities

Support the Engineering Director with project management and implementation, detailed network design, and procurement of equipment and materials for Bluebird’s IP/MPLS network.
Maintain accurate network documentation, including CLR/DLRs, Work Orders, Engineering Packages, and Bluebird OSS databases.
Provide engineering support for new customer installations, including procurement, provisioning, and coordination of testing and turn-up scheduling.
Support the Business Development and Sales departments in developing products and services.
Provide 24/7 Tier II technical support through an on-call rotation for all major platforms.
Help isolate and resolve problems involving network configuration, provisioning, routing, traffic, or services.
Document accurate trouble-ticket timelines and notifications for network anomalies, and provide technical leadership during network outages.
Provide technical support to planning and operations departments for ongoing network initiatives.
Maintain network traffic management and equipment configurations to support optimal performance.
Create implementation details and provisioning configurations, and upgrade and troubleshoot IP/MPLS Layer 1 and Layer 2 network elements.
Perform other tasks related to administration of engineering initiatives as required.