Network Engineer I

Florida Gulf Coast University•Lexington, MA

1d•Onsite

About The Position

The Network Engineer I is responsible for installing, maintaining, and evaluating network systems and communications equipment. The role participates in the design, implementation, operation, support, deployment, and distribution of these systems and serves as the primary administrator of the Teams Telephony environment on campus. This position is based on campus at Florida Gulf Coast University. Its on-site presence supports university operations and student learning, although the role does not directly interact with students. The successful candidate is expected to contribute to a collaborative, mission-driven environment and demonstrate curiosity, commitment, accountability, innovation, and mutual respect.

Requirements

Four years of directly related full-time experience, or alternatively, a bachelor’s degree from an accredited institution in Computer Science or a related field.
Experience operating a personal computer and proficiency with Microsoft Office, including Word, Excel, Access, PowerPoint, Publisher, and Outlook.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Ability to think strategically and approach challenges creatively.
Reliability, goal achievement, and personal accountability.
Strong interpersonal skills and ability to work effectively across teams.
Knowledge of or ability to learn networking concepts, including OSI, TCP/IP, routing and switching principles (OSPF/RIP/BGP), Palo Alto Networks, Juniper Networks, Extreme Networks, and Cisco Networks.
Knowledge of QoS in VoIP networking.
Knowledge of Microsoft Teams Call Queues systems or similar VoIP communications.
Knowledge of wired and wireless networks, connections, wiring and cabling standards, and network management tools and processes.
Knowledge of local and wide area networking, communications, and related hardware and software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Excellent interpersonal, verbal, and written communication skills.
Ability to take initiative to plan, organize, coordinate, and perform work amid numerous and competing demands.
Ability to work independently and follow through on assignments.
Ability to present effectively to small and large groups.
Ability to collaborate effectively within the community and contribute to a team effort.
Ability to provide professional customer service.
Expected to seek new approaches, remain receptive to feedback and ideas, lead with integrity, produce high-quality work, persevere to meet deadlines and deliverables, share information thoughtfully, build cross-departmental partnerships, communicate respectfully, and support colleagues.

Nice To Haves

Experience in data center and network design.
Current entry-level network certification.
Experience working in higher education.
Experience with large to very large enterprise network environments.

Responsibilities

Coordinate operational activities for maintaining network systems and communications services, including patching, backups, configuration, updates, and documentation.
Participate in the installation and maintenance of network communications equipment.
Troubleshoot network issues within established guidelines.
Develop techniques and procedures to enhance university networking and communications services.
Review progress, evaluate results, recommend processes, and promote best practices.
Work with vendors on projects such as cable and equipment installations.
Troubleshoot data cabling issues.
Report on network performance.
Serve as an escalation point for Teams Telecommunications tickets.
Track tickets in the work order system.
Perform other job-related duties as assigned.