(On-Site) Network Analyst - Information Technology Services

West Virginia University•West Virginia, WV

6d•Onsite

About The Position

The department of Information Technology Services at West Virginia University is currently accepting applications for an On-Site Network Analyst. A Network Analyst is responsible for providing technical support and assistance in the installation, maintenance, and troubleshooting of an organization's network infrastructure. This role involves hands-on tasks related to network devices, connectivity, and ensuring the overall functionality of the network.

Requirements

Undergraduate degree or equivalent combination of training, education, and experience in a relevant field
A minimum of two (2) years of experience in the following: Configuration and installation of Routers, Switches, and Wireless Access Points.
Experience in Internet TCP/IP protocols such as DHCP, DNS, SNMP, TELNET, FTP, WWW, SSH
Overall IT Experience
Any equivalent combination of related education and/or experience will be considered
All qualifications must be met by the time of employment
Basic understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, VPN, etc.
Familiarity with networking hardware, including routers, switches, and wireless access points.
Proficiency in troubleshooting basic network issues and performing hardware/software installations.
Strong problem-solving and attention to detail.
Good communication and interpersonal skills for interacting with diverse team members and end users.
Ability to follow technical instructions and work collaboratively within a team.
Physical ability to lift and move network equipment as required.

Nice To Haves

Installation and implementation of complex and secure LANs/WANs is preferred.
Cisco and/or networking equipment is preferred.

Responsibilities

Assist in the installation and configuration of networking hardware, including routers, switches, and access points.
Collaborate with network engineers to deploy and connect network devices in accordance with established guidelines.
Diagnose and resolve basic network issues, such as connectivity problems, network outages, and slow performance.
Perform routine maintenance tasks, including software updates, firmware upgrades, and hardware replacements.
Monitor network performance using tools and alert systems, escalating issues to network engineers as needed.
Provide first-level support to end users regarding network-related inquiries and problems.
Maintain accurate records of network device inventory, serial numbers, and configurations.
Assist in managing network cabling infrastructure, ensuring proper organization and labeling.
Update and maintain network documentation, diagrams, and records of changes and configurations.
Contribute to creating and maintaining standard operating procedures for common network tasks.
Assist in implementing and maintaining basic network security measures, such as access controls and password policies.
Follow security protocols to protect the integrity and confidentiality of the network.
Provide remote technical support to end users and remote offices, troubleshooting network issues and assisting with configurations.
Engage in training opportunities to enhance technical skills and keep up to date with networking technologies.
Seek guidance from network engineers to improve proficiency.