Information Technology Analyst

Kimley-Horn • Pleasanton, CA

18h • $77,000 - $85,000 • Onsite

About The Position

Kimley-Horn is seeking an Information Technology (IT) Analyst to join their California IT team. This role is based in the Pleasanton office and involves collaborating with local and region-wide IT teams to provide support to multiple offices. The responsibilities include daily IT support for the local office and providing IT helpdesk support to end-users across the region and the firm.

Requirements

• Bachelor's or Associate's Degree in Information Technology/Systems; Computer Science or related field
• 2+ years of experience with IT helpdesk support
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
• Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
• Ability to understand Windows 10 and configure and troubleshoot PC level problems
• Ability to understand basic Windows Active Directory; user accounts and security groups
• Strong communication, written, and customer service skills
• High aptitude and willingness to learn new technologies
• A self-starter that can work with minimal supervision; highly organized
• Travel (driving) to other offices within the region as needed

Nice To Haves

• Passion for technology
• Business mindset
• Customer service-oriented attitude
• Strong communication skills
• Willingness to work with others
• Ability to travel
• Ability to prioritize, troubleshoot/resolve problems and follow-through with internal clients

Responsibilities

• Provide support on our corporate IT Helpdesk
• Install new printers/copiers/plotters and other office equipment
• Install and support enterprise applications
• Perform data maintenance and data archiving
• Assist with office moves/expansions

Benefits

• 2-to-1 company match on up to 4% of eligible compensation (salary + bonus)
• Profit-sharing contribution
• Low-cost medical, dental, and vision insurance options
• Personal leave
• Flexible scheduling
• Floating holidays
• Half-day Fridays
• Student loan matching in our 401(k)
• Performance-based bonuses
• Tuition reimbursement
• Extensive internal training programs
• New Parent Leave
• Family building benefits
• Childcare resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree