Network Administrator

North American Stamping Group•Portland, TN

1d•Onsite

About The Position

The Network Administrator is responsible for the administration, security, performance, and availability of North American Stamping Group’s network infrastructure across assigned facilities. The role installs, configures, monitors, maintains, and troubleshoots wired and wireless networks, firewalls, switches, routers, and remote connectivity solutions. It is the primary network resource below the Director of IT and owns assigned infrastructure projects from planning through implementation and documentation. The position works with IT personnel, plant operations, vendors, and other departments to maintain reliable connectivity for business applications and manufacturing operations, reduce unplanned downtime, and support IT standards and continuous improvement. Responsibilities include network administration and security, manufacturing and multi-site support, incident response, technical support, infrastructure projects, and documentation. On-site support is expected, and travel between facilities in the United States, Canada, and Mexico may be required. After-hours support for planned maintenance, cutovers, or critical outages may also be required.

Requirements

Three or more years of hands-on experience administering and troubleshooting business network infrastructure.
Demonstrated experience configuring and supporting managed switches, firewalls, VLANs, and VPN connectivity in a multi-site environment.
Working knowledge of TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, VPNs, wireless networking, and firewall administration.
Experience with network monitoring, troubleshooting tools, configuration backups, and technical documentation.
Familiarity with Windows Server, Active Directory, Microsoft 365, and related enterprise services.
Understanding of cybersecurity principles, access controls, network segmentation, and backup and recovery practices.
Strong analytical troubleshooting skills, clear communication, attention to detail, and ability to prioritize urgent production-impacting issues.
Ability to lift, carry, and install IT/network equipment as needed, with appropriate assistance or equipment.
Ability to work at heights of up to 40 feet and safely operate aerial work platforms such as scissor or boom lifts; training and certification will be provided.
Ability to work at a desk and computer for prolonged periods and access network closets and production areas.
Ability to wear required Personal Protective Equipment (PPE) in manufacturing areas.
Ability to communicate effectively in English, verbally and in writing.
Ability to travel between NASG locations in the United States, Canada, and Mexico; international travel and valid documentation for border crossing are required.

Nice To Haves

Associate's or bachelor's degree in Information Technology, Computer Science, Networking, or a related field; equivalent relevant experience may be considered.
Relevant certifications such as CompTIA Network+, Cisco CCNA, or comparable vendor-specific networking certifications.
Experience supporting multiple locations, manufacturing operations, or industrial network connectivity.
Experience coordinating with vendors and supporting network infrastructure upgrades and incident response.
Working proficiency in Spanish to support NASG's Mexico facilities and Spanish-language service requests.

Responsibilities

Install, configure, maintain, and troubleshoot LAN, WAN, wireless, and site-to-site network infrastructure across assigned locations.
Administer switches, routers, firewalls, wireless access points, network segmentation and VLANs, DNS, DHCP, IP addressing, and related network services.
Monitor network availability, capacity, latency, utilization, and equipment health; identify and resolve performance and reliability issues.
Establish and maintain network monitoring and alerting to automatically detect outages and device failures.
Maintain network diagrams, device inventories, configurations, licensing, support agreements, and documented standards.
Plan and execute approved network changes, firmware updates, equipment replacements, and infrastructure upgrades using appropriate change controls.
Administer network security controls, including firewall rules, VPN access, secure remote connectivity, and network access restrictions.
Coordinate with plant and IT leadership on segmentation between operational technology and corporate networks.
Partner with IT leadership on security updates, vulnerability remediation, access reviews, and network hardening.
Support configuration backups, recovery procedures, redundancy, and disaster recovery testing.
Maintain network documentation and audit evidence for customer and third-party requirements and relevant compliance standards and security assessment tools.
Investigate and escalate suspected network security incidents; document findings and coordinate remediation with authorized personnel or vendors.
Support connectivity for manufacturing systems and equipment, including production reporting, ERP/MES connections, shop-floor workstations, printers, scanners, and network-connected production devices.
Coordinate with manufacturing, engineering, and equipment vendors to troubleshoot plant-floor network or industrial equipment connectivity.
Schedule infrastructure maintenance and changes to minimize disruption to production, shipping, and other critical operations.
Support assigned facilities remotely and on-site, including troubleshooting connectivity between locations.
Follow plant safety requirements and applicable access and change controls when working near production equipment; coordinate operational technology network changes with responsible personnel.
Respond to network incidents and service requests, prioritize business-critical outages, and restore service promptly.
Record, track, update, and close assigned work in the Jira IT ticketing system, maintaining troubleshooting and resolution notes.
Perform root-cause analysis of recurring connectivity problems and recommend corrective or preventive actions.
Serve as the second-level network escalation point for IT team members and end-users; resolve switching, routing, wireless, firewall, and VPN issues and assist with related server, workstation, telephony, and connectivity issues as required.
Provide after-hours network support, including responding to critical outages.
Coordinate with internet service providers, telecommunications carriers, hardware manufacturers, and external technical support partners.
Plan, implement, test, and document network infrastructure projects, facility expansions, equipment installations, and technology refreshes.
Evaluate network hardware, software, and service requirements; obtain quotes and provide purchasing recommendations for approval.
Develop and maintain technical procedures, network maps, troubleshooting guides, configuration records, and change logs.
Provide status updates, outage communications, and technical recommendations to the Director of IT and affected departments.
Identify opportunities to improve network reliability, security, standardization, and cost effectiveness.