Network Administrator

UHA•Honolulu, HI

9d•$80,694 - $104,903

About The Position

The Network Administrator is responsible for the availability, response times, and security of network, computer, and telephony systems used by UHA associates, partners, and customers. For in-house systems, the role acquires, upgrades, and maintains the hardware and software needed to meet service levels. For externally provided systems, the role monitors service levels and works proactively with providers to maintain them. The position also protects Personal Health Information (PHI), Confidential Member Information (CMI), and other company-confidential data, and works with department managers to develop, program, and run authorized reports. The role administers access to UHA systems; maintains security systems and patches; analyzes system performance and logs; supports network and computer systems; troubleshoots user and infrastructure issues; manages vendors; maintains procedures and backups; and leads technology upgrades and information-services projects. The position also assists with disaster recovery planning and testing and covers the Computer Specialist’s daily duties when that employee is absent.

Requirements

Associate degree in a related field; technical accreditation and work experience may be considered.
Five years of experience in network and computer systems administration.
Good oral and written communication skills.
Access to an automobile and ability to travel by automobile and plane.

Nice To Haves

Bachelor’s degree preferred.
Industry-standard certifications such as CCNA/P, CCIE, MCSA/E, or CompTIA.
Knowledge and experience with Microsoft Server and Linux operating systems.
Knowledge and experience with directory services, SQL Server, DHCP, and DNS.
Knowledge and experience with LAN/WAN switches, routers, firewalls, forward and reverse proxies, security systems, and security practices.
Knowledge and experience with end-user systems and applications.
Knowledge of project management tools and methodologies, including Microsoft Project, critical path management, resource allocation, and issue logging and resolution.
Ability to analyze, plan, organize, and implement complex projects with minimal supervision.
Ability to critically analyze the environment and initiate operational improvements.

Responsibilities

Administer associates’ access to all UHA systems.
Work with departments and vendors to maintain the integrity and security of UHA systems.
Analyze and maintain firewall, antivirus, Internet proxy, and email systems, including upgrades and maintenance.
Oversee security patches, hotfixes, and upgrades for in-house systems and ensure external providers apply them to externally provided systems.
Audit and review user access, application logs, and system logs for security breaches or unusual events.
Research, analyze, and recommend security technology and equipment.
Acquire, upgrade, and maintain in-house hardware and software; monitor external systems and work with providers to maintain service levels.
Administer and support systems including Windows Servers, LAN, MS SQL Servers, ATS and accounting systems, secure web server, website, Internet proxy, firewall, and telephone system.
Ensure efficient communication with external partner networks and monitor, analyze, and resolve network circuit and Internet access problems.
Troubleshoot user issues involving PCs, claims processing, network equipment, printers, document scanners, and telephones.
Coordinate problem resolution with Internet providers, hardware and software vendors, network providers, and telecommunications companies.
Manage vendors for acquisition, installation, and maintenance of infrastructure, applications, and services.
Serve as a subject matter expert for business processes involving network interfaces and data uploads or downloads.
Document and maintain policies and procedures for assigned systems.
Schedule and maintain daily, weekly, monthly, and annual backups of UHA information systems.
Work cooperatively with coworkers and assist departmental associates as needed.
Work with other departments to acquire, develop, upgrade, and maintain in-house PC applications within the annual budget and with senior management approval.
Lead upgrades and maintenance of network equipment, servers, applications, services, and business processes.
Build relationships with department heads and associates to identify effective ways to meet business goals.
Manage information-services projects by creating project plans, assigning resources, tracking progress, maintaining issue logs, and taking corrective actions.
Maintain attendance at scheduled start times or notify the immediate supervisor if unable to report on time.
Perform other assigned duties and assist with additional duties when workload permits.
Assist the IS Manager in developing, planning, and testing disaster recovery procedures.
Assume the Computer Specialist’s daily duties when that employee is absent.
Work with department managers to develop, program, and run reports as authorized by company policies and procedures.