NEMT Driver and Driver Supervisor

Diamond Care Transportation•Washington, DC

1d•Onsite

About The Position

Diamond Care Transportation is dedicated to providing exceptional non-emergency medical transportation services to our community. Our mission is to create an accessible environment through reliable, safe, and family-trusted transportation that enhances our clients' quality of life and strengthens the communities we serve. We uphold our core values of Fraternity, Reliability, Safety, Compassion, and Teamwork in everything we do. We are seeking exceptional and professional Non-Emergency Medical Transportation (NEMT) Drivers to join our dedicated team. This includes an opportunity for one individual to serve as a Driver Supervisor. As a valued team member, you will be responsible for safely and comfortably transporting clients to and from medical appointments. The Driver Supervisor will also play a key role in overseeing fellow drivers, ensuring our high standards for vehicle cleanliness, client interaction, and operational consistency are consistently met. If you are a dependable, compassionate, and team-oriented individual with leadership capabilities, we encourage you to apply!

Requirements

Must be 21 years of age or older.
Valid driver's license with a clean driving record.
High School diploma or equivalent.
Strong communication and interpersonal skills.
Patience and attentiveness to client needs.
Ability to work independently and consistently uphold company values.
Minimum 1 year of experience in a supervisory or senior driver role.
Demonstrated leadership, organizational, and communication skills.
Comfortable using mobile apps or online tools for scheduling, reporting, and communication.
Ability to professionally handle conflict, provide feedback, and maintain accountability among peers.

Nice To Haves

CPR and First Aid certification
Previous experience in NEMT or a related field

Responsibilities

Provide Safe Transportation: Ensure the safety and well-being of clients by strictly adhering to all traffic laws and company safety protocols.
Uphold Reliability: Demonstrate punctuality and dependability for all scheduled pick-ups and drop-offs, maintaining accurate records of transportation services.
Show Compassion: Display empathy and understanding towards clients, offering assistance with boarding and exiting the vehicle and addressing any special needs or concerns.
Foster Fraternity: Cultivate a positive and supportive environment by building strong relationships with clients, colleagues, and healthcare professionals.
Promote Teamwork: Collaborate effectively with fellow drivers, dispatchers, and support staff to ensure seamless coordination of transportation services.
Communicate effectively with clients, especially in the case of unforeseen changes.
Maintain cleanliness and functionality of company vehicles in accordance with Diamond Care standards.
Ensure compliance with Federal and South Carolina State laws, HIPAA, and other applicable policies and regulations.
Conduct routine spot-checks and visual inspections of company vehicles to ensure cleanliness, branding, and proper equipment standards are met.
Serve as a primary point of contact for other drivers to report issues, submit incident reports, or ask operational questions.
Provide coaching and constructive feedback to drivers based on performance, safety, and service quality.
Assist in the onboarding and training of new drivers in accordance with company policies.
Report directly to management with insights and updates on fleet operations and team performance.
Support dispatch and logistics operations during high-volume periods or in the supervisor’s absence.