Neighborhood Improvement Officer

Eagle Mountain City•Eagle Mountain, UT

8d•$26 - $28

About The Position

The Neighborhood Improvement Officer performs technical duties to help ensure compliance with city codes, ordinances, regulations, and other legal requirements concerning business licensing, weeds, pests, parking, junk, hazards, waste, animals, noise, buildings, zoning, and signs. The officer works proactively with residents, businesses, property owners, and community groups to address concerns, support compliance, and foster neighborhood pride through outreach, education, and collaborative problem-solving. The role conducts field investigations and property inspections, responds to citizen inquiries, advises property owners and developers, documents findings, and initiates follow-up actions or formal proceedings when needed. It also supports neighborhood cleanups and community projects, collaborates with city departments and outside partners, prepares cases for hearings, and contributes to code review and community education. The officer works under the direct supervision of the Neighborhood Improvement Coordinator and exercises no supervision.

Requirements

High school graduation.
Two years of specialized training through in-service training, professional workshops, technical college, or university studies, plus four years of responsible experience performing the listed or related duties; or an equivalent combination of education and experience.
Valid driver's license.
Knowledge of liability issues arising from investigative procedures; interpersonal communication; relevant city and state codes and ordinances; public works, property rights, boundaries, subdivision, zoning, and sign regulations; the legal system and sanctions for violations; investigative techniques; report writing; public relations; local animal control ordinances and geography; motor vehicle operation; basic animal care; and precautions and techniques for handling disturbed animals.
Skill in diplomacy and cooperative problem-solving.
Ability to enforce regulations firmly, tactfully, and impartially; maintain operating records and written reports; read maps and locate property; establish effective working relationships with employees, agencies, and the public; and interpret complex zoning and other city ordinances.
Physical ability to perform duties involving walking, standing, stooping, sitting, reaching, digging, shoveling, and use of lawn mowers and landscaping equipment.
Ability to meet the role's communication, observation, memory, emotional stability, judgment, and problem-solving demands, and to travel locally frequently.

Nice To Haves

Experience in local government ordinance enforcement and investigation, law enforcement civil or criminal investigation, or a related field is preferred.
P.O.S.T. certification as a special function peace officer is preferred.

Responsibilities

Engage with residents and businesses to investigate concerns and work toward solutions related to code compliance.
Receive and respond to citizen inquiries about city ordinances, codes, and regulations, including communicating expected investigation and follow-up timelines.
Advise property owners, builders, and developers about city codes and potential compliance issues; research tax records and coordinate solutions.
Work with neighborhood groups, HOAs, religious organizations, and other partners to organize neighborhood or property cleanups and service projects.
Coordinate the placement and removal of large garbage receptacles and obtain no-dumping and no-trespassing signs for city properties.
Assist other departments as needed with traffic direction, crossing-guard duties, and other tasks.
Conduct field investigations and property inspections, including assessments of clear view on corner lots, zoning compliance, business licenses, and sign compliance.
Collaborate with the Utah County Health Department to monitor health and safety practices when needed.
Prepare investigative reports and initiate official follow-up actions, including preliminary sanctions and delivery or mailing of violation notices as permitted by ordinance.
Coordinate formal legal proceedings with city legal staff when required.
Coordinate activities with other city departments, including the Planning Department on code interpretation and enforcement and the Building Division on structures without permits.
Prepare cases for administrative hearings, provide objective case information and professional testimony, and coordinate or complete abatement when ordered by an administrative law judge.
Review codes and regulations, receive legal interpretations, recommend practical applications, and assist with adapting, modifying, or rewriting codes.
Prepare and deliver written and oral reports to department heads, directors, city councils, and other groups about neighborhood improvement activities and program needs.
Train clerical staff who assist with administering code enforcement tasks.
Help foster a positive, solution-oriented work environment with citizens, businesses, colleagues, and other city employees.
Perform related duties as required.