Neighborhood Improvement Officer

Eagle Mountain City•Eagle Mountain, UT

About The Position

Performs technical duties to help ensure compliance with city codes, ordinances, regulations, and other legal requirements involving business licensing, weeds, pests, parking, junk, hazards, waste, animals, noise, building, zoning, and signs. Works with neighborhoods and community groups to organize cleanups and other activities that foster community pride. The role emphasizes proactive outreach, education, partnership building, and solution-oriented communication with residents and businesses to address concerns and support a safe, attractive, thriving community. The officer conducts field investigations and property inspections, responds to citizen inquiries, advises property owners and developers about compliance, and coordinates with city departments and external partners. Duties also include documentation, notices, preliminary sanctions, hearing preparation and testimony, code review, community reporting, and training clerical staff who assist with code enforcement. The position works under the direct supervision of the Neighborhood Improvement Coordinator and does not supervise other employees.

Requirements

High school graduation.
Two years of specialized training through in-service training, professional workshops, technical college, or university studies, and four years of responsible experience performing the listed or related duties; or an equivalent combination of education and experience.
Knowledge of liability issues related to investigative procedures; interpersonal communication; applicable city and state codes and ordinances; the legal system and sanctions for violations; investigative techniques; report writing; public relations; local animal control ordinances and geography; motorized vehicle operation; basic animal care; precautions for dealing with disturbed animals; animal behavior; and animal-handling techniques.
Skill in diplomacy and cooperative problem solving.
Ability to enforce regulations firmly, tactfully, and impartially; maintain operating records and written reports; read maps and locate property; establish effective working relationships with employees, agencies, and the public; and interpret complex zoning and other city regulations.
Valid driver's license.
Ability to perform duties involving walking, standing, stooping, sitting, reaching, digging, shoveling, and use of lawn mowers and landscaping equipment.
Ability to meet the position's communication, observation, memory, emotional stability, judgment, and problem-solving demands, and to travel locally frequently.

Nice To Haves

Experience related to local government ordinance enforcement and investigation, law enforcement civil or criminal investigation, or another related field is preferred.
P.O.S.T. certification as a special function peace officer is preferred.

Responsibilities

Engage with residents and businesses to investigate community concerns and work toward solutions related to code compliance.
Receive and respond to citizen inquiries about city ordinances, codes, and regulations, and communicate likely investigation and follow-up timelines.
Advise property owners, builders, and developers on city codes and potential compliance issues; research tax records and coordinate solutions.
Work with neighborhood groups, HOAs, religious organizations, and other partners to organize neighborhood, property, and service cleanups.
Coordinate the placement and removal of large garbage receptacles and obtain no-dumping and no-trespassing signs for city properties.
Assist other departments with traffic direction, crossing-guard duties, and other tasks as needed.
Conduct field investigations and property inspections for compliance, including clear-view requirements, zoning, business licenses, and sign regulations.
Coordinate with the Utah County Health Department as needed to monitor health and safety practices.
Prepare investigative reports and initiate official follow-up actions, including notices and preliminary sanctions when permitted by ordinance.
Coordinate formal legal proceedings with city legal staff when needed.
Promote a positive, solution-oriented attitude with citizens, businesses, coworkers, and other City employees.
Coordinate with other city departments, including the Planning Department on code interpretation and enforcement and the Building Division on structures without permits.
Prepare cases for administrative hearings, provide objective case information and professional testimony, and coordinate or complete abatement when ordered by an administrative law judge.
Review codes and regulations, obtain legal interpretations, recommend practical applications, and assist with adapting, modifying, or rewriting codes.
Prepare and deliver written and oral reports to department heads, directors, city councils, and other groups about neighborhood improvement activities and program needs.
Train clerical staff who assist with administration of code enforcement tasks.
Perform related duties as required.