Neighborhood Planner

City of New York • New York, NY

1d • Onsite

About The Position

Under the direction of the Neighborhood Administrator, the Neighborhood Planner deploys resources efficiently to ensure residents receive critical repairs and is responsible for scheduling and organizing skilled trades work orders within an assigned neighborhood. Neighborhoods consist of multiple developments totaling approximately 5,000 units. This position covers Manhattan Neighborhood 08, including Grant, King Tower, Manhattanville, and Saint Nicholas. Travel to developments within the assigned neighborhood is required, with frequency determined by the Neighborhood Administrator. A driver's license is required.

The role oversees skilled trades work orders from inception through completion, coordinates repair scheduling with residents, reviews work orders and identifies necessary trades and materials, and arranges sequential work to support timely completion. The Planner may advise on use of vendors, conduct field surveys, prepare ad hoc reports, serve as a liaison among NYCHA management levels, and work with the Skilled Trade Administrator to address planning and productivity gaps. The Planner also trains and manages the planning secretary and uses planning and performance dashboards to optimize scheduling and track skilled-trades productivity.

Candidates must have civil service status as an Administrative Housing Superintendent. Candidates with permanent civil service status as an Administrative Manager may also be considered, subject to the stated civil service and NYCHA transfer requirements. The stated qualification is a high school diploma or equivalent plus the specified supervisory experience, or equivalent education and experience, with required minimum experience in responsible charge of properties and in an administrative capacity.

Requirements

• Civil service status in the title of Administrative Housing Superintendent; candidates with permanent civil service status in the title of Administrative Manager may be considered.
• A four-year high school diploma or its educational equivalent, plus eight years of supervisory experience in the operation, repair, and maintenance of large tenanted buildings; four years must have been in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity; or equivalent education and/or experience.
• Regardless of equivalency, at least four years of experience in responsible charge of properties with at least seven maintenance and operations employees, including at least 18 months in an administrative capacity.
• A driver's license.
• Travel to developments within the assigned neighborhood.
• NYCHA employees seeking transfer, promotional, title, or level-change opportunities must have served at least one year at their current location and in their current title and level, if applicable.
• Interagency transfers into NYCHA of employees permanent in title are not permitted in the face of an active and viable NYCHA promotion list or preferred list for the same title.

Responsibilities

• Oversee skilled trades work orders from inception to completion across neighborhood developments, including occupied apartments, court-ordered repair cases, public-space work, sequenced work orders, and move-out work orders.
• Review work orders to determine the proper sequence of skilled trades.
• Coordinate with residents to schedule required repair work and follow up as needed.
• Request and respond according to prescribed guidelines, coordinate repair completion, and ensure completed work orders are returned to the development for closeout.
• Review work orders from developments to identify needed materials, estimate job length, and validate that all required trades have been entered into the system.
• Schedule multiple trades sequentially so work-order dates are close together and the full repair can be completed on time.
• Advise on using vendors for bundled work orders when necessary and cost-effective.
• Perform field surveys at the Neighborhood Administrator's direction and identify and propose a plan to complete the work.
• Create and perform ad hoc reporting as needed by the Neighborhood Administrator.
• Serve as the primary liaison on repair status among neighborhood developments, the Neighborhood Administrator, and borough leadership.
• Liaise with the Skilled Trade Administrator to troubleshoot and correct gaps in planning and productivity performance.
• Train and manage the planning secretary to ensure scheduled work orders receive follow-up and are closed completely and appropriately.
• Ensure the planning secretary communicates with residents about scheduled dates and appointments.
• Use Planning and Performance dashboards to optimize scheduling and track skilled-trades staff productivity.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED