NCF Administrative Assistant (TAFT NCF)

4C•Orlando, FL

About The Position

The NCF Administrative Assistant provides general administrative and clerical support, including communicating complex information orally and in writing to internal and external customers and staff. The role supports the TAFT Neighborhood Center for Families by assisting the public, maintaining program and office records, preparing documents, and sharing program information. The position works in an office environment and may require travel to multiple off-site locations, as well as work at community events and during nights, weekends, or holidays when needed.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma.
One year of experience performing clerical duties.
Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar.
Knowledge of administrative and clerical procedures and systems, including word processing, file and records management, form design, office procedures, and terminology.
Ability to operate a personal computer and common office equipment, including a 10-key calculator.
Knowledge of computer software applications for word processing, spreadsheets, presentations, and databases, including MS Word, Excel, and PowerPoint.
Ability to navigate the Internet.
Ability to maintain confidentiality and develop and sustain constructive, cooperative working relationships.
Ability to understand and follow oral and written instructions and use good judgment and initiative.
Ability to communicate effectively with people inside and outside the organization in person, in writing, by telephone, or by email, using speaking, listening, and writing skills.
May be required to demonstrate typing proficiency of at least 35 correct words per minute.
Ability to demonstrate listening and empathy skills and to work and communicate with people from varied multicultural backgrounds and socioeconomic levels.
Sensitivity to the needs, abilities, beliefs, and attitudes of people inside and outside the Agency, including clients and coworkers.
Possession of a valid Florida Driver’s License and daily access to reliable transportation to and from work and for travel to off-site locations.
Ability to operate a motor vehicle, sit for extended periods, access file cabinets, and meet auditory, verbal, and visual communication demands.
Ability to lift, push, pull, and carry up to 35 pounds and transport and deliver materials to program areas.
Ability to safely and successfully perform essential job functions consistent with applicable ADA, FMLA, and other federal, state, and local standards, including productivity standards.
Ability to maintain reasonably regular and punctual attendance consistent with applicable ADA, FMLA, and other federal, state, and local standards.
Compliance with all Agency personnel policies.

Nice To Haves

Experience in a social service or community collaborative setting.

Responsibilities

Greet the public, direct visitors to appropriate staff, answer incoming calls, transfer calls, and handle facsimile activities.
Make appointments, provide information to the public, schedule client appointments, and register program participants.
Collect and prepare data for computer entry and enter information into reports, case records, form letters, invoices, agendas, contracts, and other materials.
Track participant activities and communicate program information, including schedules, eligibility, organization, enrollment deadlines, and staff contact information.
Gather information from various sources to respond to correspondence, prepare reports, and provide information to the public or staff.
File and sort materials, maintain records and files, and prepare correspondence, memoranda, reports, contracts, and other documents.
Order or gather supplies and deliver them to program areas as needed.
Set up and break down participant program areas as needed.
Assist at community events as assigned.
Participate in the Agency’s Quality Improvement Program.
Travel by motor vehicle to multiple off-site locations as needed.