Navigator Case Manager - HP

NEW LIFE CENTERS OF CHICAGOLAND NFP•Chicago, IL

4d•Onsite

About The Position

The Navigator Case Manager is a full-time, 40-hour-per-week, non-exempt position with benefits available, primarily based at New Life Centers’ Humboldt Park location. The position is part of a Resiliency team of Victim Advocates and Case Managers supporting participants who have been directly or secondarily affected by street violence. The Case Manager provides case management, crisis intervention, support, and advocacy to victims and their families, friends, and other affected individuals in coordination with Street Outreach and Victim Advocates. The role is in person and may require some reimbursable local travel. Pay is commensurate with experience.

Requirements

Become a Certified Mandated Reporter; training is provided.
Pass a background check and have no pending cases.
Pass a Child Abuse and Neglect Tracking System background check.
Pass a National Sex Offender Registry background check.
Have a working phone and phone number.
Have one year of experience in the human services field in a role involving direct services to at-risk youth.
Demonstrate cross-cultural competency.
Communicate effectively in writing and verbally.
Be proficient in Microsoft Word and Excel.
Be willing to receive training and proficiently use databases and information-tracking systems relevant to the duties.
Maintain confidentiality of participant information.
Establish and maintain effective working relationships with others.
Have a valid Illinois driver’s license, insurance, a good driving record, and access to a vehicle; the position is subject to a driving background check.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Work with a team providing direct case management and emergency support services to victims of violence and their families.
Coordinate with team members to receive case-management referrals from programs including Pan de Vida, Street Outreach, and after-school programs.
Support and advocate for victims of violence and their families through home visits, phone calls, criminal justice advocacy, and referrals to support organizations.
Coordinate or facilitate educational forums, family and group support sessions, trainings, and other gatherings.
Meet caseload goals and objectives, including connecting participants with resources.
Coordinate with Case Managers to provide resource linkages.
Build relationships with partner organizations and develop a warm-referral network.
Assist the data team with data collection and required reporting.
Help participants access Victim’s Compensation, Short Term Disability, affordable healthcare, and mental health services.
Identify and address safety concerns with the NLC team and develop plans for long-term safety and well-being.
Maintain a caseload of 10–15 participants.
Document detailed client case notes and other assigned items.
Maintain accurate budgets and spending plans.
Participate in required evaluations and audits.
Demonstrate New Life Centers’ values.
Attend required meetings and trainings.
Perform other duties as assigned by the Supervisor.