National Registry Account Manager

NASBA•Nashville, TN

5d•Hybrid

About The Position

The National Registry of CPE Sponsors is a NASBA program that recognizes CPE program sponsors that provide continuing professional education in accordance with nationally recognized standards. Sponsors obtain approved status by demonstrating compliance with the Statement on Standards for Continuing Professional Education Programs and NASBA Registry requirements. The National Registry Account Manager reviews and analyzes CPE programs for compliance with the Standards and for education quality. The position works with Registry sponsors and internal Registry colleagues, and also responds to CPE-related inquiries from CPAs, state accountancy boards, and sponsors. It supports Registry team activities, including educational webinars, conferences, committee projects, and public relations efforts. The role reports to the Senior Manager, National Registry. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. Some work-from-home flexibility is available, but the position is not fully remote and requires working in the Nashville office two days per week or as needed. The employee must live in the Middle Tennessee area and not out of state.

Requirements

Strong customer service orientation.
Ability to exercise independent judgment and take action.
Excellent listening, interpersonal, written, and oral communication skills.
Highly self-motivated and directed, with strong attention to detail.
Ability to prioritize and execute tasks effectively under pressure.
Experience working in a team-oriented, collaborative environment.
Strong computer skills, including proficiency in Word, Excel, and Internet navigation.
Willingness to continually learn about advancements in continuing education.
Business writing and process documentation skills.
Understanding of business processes and operational workflows.
Presentation skills.
Desire to meet and work with new people daily.
Must live in the Middle Tennessee area and not out of state, and work in the Nashville office two days per week or as needed.

Nice To Haves

Bachelor’s degree in education, communications, or a related field.
Experience working with a CRM platform, such as Salesforce.

Responsibilities

Review National Registry applications, including program course lists, promotional materials or course announcements, administrative policies, evaluation forms, and certificates of completion.
Analyze group live and group internet-based programs for compliance with the Standards and educational quality.
Analyze self-study, Nano, and Blended Learning CPE programs for compliance with the Standards and instructional design quality.
Prepare formal sponsor correspondence, including instructional design checklists, review reports, and instructional design reports.
Perform compliance desk audits of sponsors.
Prepare sponsor correspondence requesting additional materials or revisions to application materials and communicating compliance desk audit findings.
Maintain CPE-related databases and spreadsheets and ensure appropriate follow-up for all CPE programs.
Answer CPE-related inquiries and requests from CPAs, state accountancy boards, and sponsors.
Assist with educational webinars on CPE compliance and standards.
Perform other administrative, clerical, and support duties for Registry team activities, conferences, committee projects, and public relations efforts.