Natl. Products and Solutions Manager

City National Bank • Los Angeles, CA

5d • Onsite

About The Position

Reporting to the Head of RBC U.S. Mortgage, the National Product and Channel Solutions Manager is the key leader developing integrated solutions that support the business segment strategy and innovation across a national Mortgage business, with multiple unique channels. This role is also responsible for driving the go-to-market activities which connect offerings to market execution and delivery at the client level. This Senior leader will ensure the organization delvers competitive product and differentiated client experiences while building scalable, efficient capabilities across the organization and its unique delivery channels. This individual will operate as a strategic partner to the Head of U.S. Mortgage and the broader leadership team. Helping translate business strategy into executable product and capabilities, at an enterprise level.
In this role, the successfull candidate will:
• Ensure mortgage solutions are aligned with business segment strategy
• Own the mortgage product portfolio and product lifecycle, including the 4 P's
• Connect key groups such as technology and finance to ensure solution enablement
• Establish and manage the product and channel roadmap
• Define, monitor key channel and product KPI's
• Create strong connectivity across sales, Ops and channels, driving accountability
• Define key client needs and translate them into differentiated solutions
• Coordinate across the portfolio management function to craft the solutions
• Perform expanded market due diligence and financial quantification of offerings, ensuring the business evolves as market conditions dictate
• Enable and execute compelling go-to-market strategies for solutions
The NP&S Manager will leverage knowledge of the market and competitors to translate hidden opportunity into organizational results. The ideal candidate will provide leadership in an increasingly complex consumer, regulatory, and technical environment to ensure the attainment of business goals. This role makes recommendations that provide fresh, innovative insight and poses questions to inspire different-in-kind thinking. Frames and answers key segment product design questions and fundamentals linked to business results and metrics. Then takes the lead to drive effective execution and is accountable for outcomes and critical KPI's Defines the following:
• Target customers and how are they segmented and served, with what are the products and solutions that will meet their current and future needs
• How is success measured and using what components
• Where the greatest business benefit is generated, and consequently where City National Bank 'doubles down' its product and solution development investment
Looks across the matrix of products, solutions, markets and segments and improves upon City National Bank's overall value proposition in the marketplace.

Requirements

• Bachelor's Degree or equivalent
• Minimum 15 years of experience developing and executing integrated business transformation, business development, or product development programs in a scaled and national business.
• Proven leader with collaboration, team development and cross-functional/business partnering skills. Must be able to exert significant influence across large, complex business units and functions.
• Experience in developing end-to-end strategies within a financial services firm or similarly complex, highly regulated industry.
• Ability to point to examples of contributing to the strategic direction of a business more broadly than in a pure product development function.
• Consistently apply a broad, long-term view of the business and external environment, balancing external forces and internal realities, anticipating change and seeing competitive opportunities in an evolving marketplace.
• Strong collaboration and teamwork skills and be able to maintain respect and strong relationships across the organization while asking questions which challenge the status quo and lead to new thinking about the product, brand, customer experience and marketing programs .
• High degree of organizational agility - the ability to handle large-scale change programs, the comfort to influence without always having direct control, and the savvy to navigate complex situations with multiple stakeholders.
• Effective communicator, shaping opinions, overcoming objections, and convincing others of vision and strategy by flexing leadership styles appropriately to meet situational and individual needs

Nice To Haves

• Master's Degree Preferred
• The ideal candidate will be a change agent, joining a team that is supporting and building on a strong legacy platform, while at the same time driving innovation at all levels.
• Nimble leader, with the agility to move seamlessly between thought leadership as well as tactical execution.
• Both a strategist and a practitioner - someone who can shape, teach and influence as well as deliver on explicit targets and goals.

Responsibilities

• Bringing new product and capability offerings (i.e. payments, collections, liquidity, fraud prevention and system integration) to << >> business segments.
• Support and build upon product management activities to drive an integrated solution portfolio for the segment, partnering with City National’s Line of Business (LOB) business leaders to truly enable sales and growth.
• Conduct a comprehensive strategic review of the existing portfolio to identify, rationalize, and prioritize City National Bank’s Mortgage offerings across.
• Create and own the vast Customer journeys across the business segment.
• Bring clarity to the current and future segment solutions strategy as it relates to Mortgage needs, understanding and articulating the drivers and needs at different client levels.
• Embed segment solutions expertise across the organization, and fundamentally enhance the face and impact of product management and go-to market activities while ensuring compliance with regulations.
• Setting Strategy and Integration Capabilities: Integrating knowledge of market dynamics, customer needs, competitive strengths and weaknesses, and internal capabilities into a sound strategic product portfolio plan.
• Developing strategies for future scenarios, and translating strategy across multiple functional areas.
• Segment Portfolio Strategy and Planning: Competitive product insights and analytics to lead the treasury management industry.
• Working with the LOB leaders to translate business opportunities into a product portfolio and marketing plans/programs; ensuring consistency across products and segments; identifying and leveraging economies of scale where practical.
• Partner with LOBs, by converting business objectives into product management strategies and providing direct oversight of the execution of programs that drive growth and retention.
• Value Proposition and Strategy: Develop clearly differentiated positioning for treasury management products and offerings demonstrating why prospects should choose City National Bank.
• Translate client insights into portfolio strategies and value propositions.
• Collaborate with peers and Portfolio Management leader to improve City National Bank’s go-to-market strategies and increase speed to market.
• Ability to complete a feasibility analysis and strategy and present to the ELT with recommendation.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior