National Package Sales Training Manager

Hilton Grand Vacations•Orlando, FL

11d•Hybrid

About The Position

This role focuses on training and certifying newly promoted sales managers at stores of excellence. It also involves assisting with training for new store openings, both virtually and in person, and providing 'Recovery' training for managers facing specific leadership challenges. The position requires collaboration on training prototypes, iterating designs, and gathering feedback from stakeholders. A key aspect is evaluating program effectiveness by measuring learning outcomes and analyzing operational KPIs post-training. The role also supports interview training and behavioral interviewing skills, tracks performance to quantify training value, and adjusts curriculum as needed. The manager will facilitate in-person and virtual training programs, including Onboarding, Train the Trainer, and Leadership Development. Onsite visits will be conducted to audit training delivery and consistency, or to deliver programs aimed at improving sales, leadership, customer service, and associate satisfaction. LMS administration, including monitoring records, tracking evaluations, and running reports, is also a responsibility. The role involves promoting a learning culture through marketing L&D programs and completing administrative tasks like scheduling and planning. Collaboration with support teams and business leaders to align training strategies with company vision and priorities, and building cross-functional relationships to drive training adoption are essential.

Requirements

Bachelor’s Degree or Equivalent Work Experience
Successful store manager for retail or similar experience
Record of consistent above budget sales performance
Demonstrated ability to build and maintain a full sales staff
Established record of developing direct reports for promotion
One-year of sales training
Ability to independently prioritize multiple projects at different locations
Ability to conduct research, gather information for trend analysis
High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance
Strong communication and facilitation skills
Excellent written and verbal communication skills

Nice To Haves

Bilingual, English and Spanish strongly preferred
One-year leadership training experience (preferred, yet not required)

Responsibilities

Focus on newly promoted sales manager training and certification at stores of excellence
Assist in training duties related to new store openings both virtually and in person when requested
Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training.
Assist with interview training requirements and behavioral interviewing skills.
Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
Promotes learning culture by marketing learning and development programs to internal team members.
Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
Builds cross-functional relationships to drive training adoption and company required leadership initiatives.